Healthcare isn’t broken because of cost. It’s broken because of experience.

Kobby Amoah, CEO of River Health, breaks down why the system fails patients and what happens when you rebuild it around simplicity, access, and real-world behavior.

This isn’t theory. It’s a different model already working across restaurants, retail, and hourly workforces.

Instead of insurance cards, River Health uses a payment system that works like a credit card. Instead of waiting weeks for appointments, they start with virtual primary care. Instead of confusing bills, they remove them entirely for everyday care.

We get into what most healthcare products get wrong, why employers are rethinking benefits, and how better experience actually changes behavior.

If you care about GTM, product design, or building for real users, this one’s worth your time.

Key topics:
• Why healthcare and insurance should be separated
• The UX mistakes most healthcare companies still make
• How virtual care becomes the default, not the backup
• Why simplicity drives higher utilization
• The ROI model: retention, missed shifts, and real data
• What healthcare could look like in 5 years

Guest: Kobby Amoah — CEO, River Health
Hosts: Michael Beck, Chad Horn

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Restaurants are missing up to 50% of inbound calls… and it’s costing them real revenue.

In this episode of ChatGTM, Alex Sambvani (CEO of Slang AI) breaks down how voice AI is quietly transforming the restaurant industry by capturing missed demand, improving guest experience, and unlocking entirely new operational insights.

This isn’t about replacing humans. It’s about augmenting the front-of-house with AI that actually understands guests, handles calls, and personalizes interactions at scale.

What you’ll learn:

• Why restaurants miss 40–50% of calls (and what it really costs)
• How AI hosts are capturing lost revenue instantly
• The shift from “AI tool” → “guest experience platform”
• Why personalization is the next battleground in hospitality
• How Slang uses 30M+ calls to train better guest interactions
• The hidden data layer most operators are completely missing
• Why staff often become the biggest fans of AI

Alex also shares how guest expectations around AI are rapidly changing and why operators who adopt early will win.

If you care about GTM, AI, or the future of hospitality, this one matters.

Guest:
Alex Sambvani — CEO, Slang AI

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#RestaurantTech #VoiceAI #Hospitality #AIinBusiness #CustomerExperience #GTMStrategy #MarketingTechnology #RestaurantIndustry #AITrends #ChatGTM

Most brands invest in screens. Very few turn them into revenue drivers.

This episode breaks down why most digital experiences fail and what actually moves customer behavior in-store.

Michael Beck and Chad Horn sit down with Jason Adams from CRI to unpack how digital signage, data, and customer psychology come together to drive real ROI. From eye-tracking insights to retail media networks, this is a behind-the-scenes look at how physical spaces are becoming programmable, measurable, and massively more profitable.

Jason shares how brands are seeing measurable lift, why static signage is a missed opportunity, and how convenience stores are quietly evolving into media platforms.

If you operate in retail, QSR, or hospitality, this is the playbook for turning attention into revenue.

Topics covered:
• Why most digital signage fails
• How eye tracking changes menu design
• The real ROI of moving from static to dynamic
• Why C-stores are becoming media companies
• How retail media networks unlock new revenue streams
• The role of data and AI in physical experiences

Guest: Jason Adams, CRI

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#DigitalSignage #RetailMedia #QSRMarketing #CustomerExperience #CStore #MarketingStrategy #GTM #AIinRetail #HospitalityTech