Behind the Ops copertina

Behind the Ops

Behind the Ops

Di: Christen Belcher
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A proposito di questo titolo

Welcome to Behind the Ops is the podcast that takes you behind the scenes of how businesses really run and scale. Hosted by Christen Belcher, a seasoned leader with over 25 years of experience driving digital transformation and operational excellence, this show unpacks what truly fuels growth: the customer journey, the operating model, and the systems that connect strategy to execution. Each week, Christen sits down with operations leaders from across the U.S. for candid conversations about the dashboards, processes, and decision frameworks that power efficiency and long-term success. You’ll hear real stories, proven strategies, and practical insights - not theory - to help you build scalable, resilient, customer-centric businesses. Whether you’re an executive, operator, or builder, Behind the Ops is your go-to resource for transforming operational chaos into clarity and sustainable growth. 🗓 New episodes drop every Thursday at 8:00 AM ET. Because scaling shouldn’t feel like guesswork - welcome to the playbook for customer-centric growth.Christen Belcher Economia Gestione e leadership Management
  • SE01 E11 What It Really Takes to Scale | With Jared Kugel
    Jan 15 2026

    In this conversation, Jared, the CEO of Tire Agent, discusses the evolution of his company from its inception to becoming one of the largest tire retailers in the country. He shares insights on navigating operational challenges, the importance of key metrics, and the strategies for scaling operations effectively. Jared emphasizes the significance of delegation and trust in leadership, as well as the lessons learned throughout his entrepreneurial journey.

    We hope you enjoyed this episode of Behind the Ops!
    - Christen and the Behind the Ops Podcast team :)

    Connect with me:
    LinkedIn - https://www.linkedin.com/in/christenldeeb/

    Listen to Behind the Ops on these podcast platforms:
    Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
    Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
    Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops


    #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
    Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

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    48 min
  • SE01 E10 Revolutionizing Recruitment: The Field of Talent Journey | With David Anderson
    Jan 8 2026

    In this conversation, David Anderson discusses the evolution of his company, Field of Talent, from a project-based recruitment model to a more innovative recruitment as a service approach. He emphasizes the importance of being proactive in talent acquisition, the metrics used to measure success, and the consultative nature of recruiting. David shares insights on building repeatable processes, lessons learned as an entrepreneur, and strategies for future growth, including the use of data to drive recruitment decisions.

    We hope you enjoyed this episode of Behind the Ops!
    - Christen and the Behind the Ops Podcast team :)

    Connect with me:
    LinkedIn - https://www.linkedin.com/in/christenldeeb/

    Listen to Behind the Ops on these podcast platforms:
    Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
    Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
    Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops


    #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
    Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

    Mostra di più Mostra meno
    29 min
  • SE01 E09 From Home Kitchen to Nationwide Distribution | With Margarita Womack
    Jan 1 2026

    In this conversation, Margarita shares her inspiring journey from Colombia to becoming a successful entrepreneur in the frozen food industry with her brand, MasPanadas. She discusses the challenges and triumphs of scaling her business, the importance of customer feedback, and the operational hurdles she faced while transitioning from a home kitchen to a manufacturing facility. Margarita emphasizes the need for resilience, adaptability, and a data-driven approach in entrepreneurship, while also highlighting the significance of building a strong team and maintaining quality during growth.

    We hope you enjoyed this episode of Behind the Ops!
    - Christen and the Behind the Ops Podcast team :)

    Connect with me:
    LinkedIn - https://www.linkedin.com/in/christenldeeb/

    Listen to Behind the Ops on these podcast platforms:
    Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
    Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
    Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops


    #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmart
    Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

    Mostra di più Mostra meno
    31 min
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