In this conversation, Meredith Shay, Owner, President and CEO of InCord, discusses the unique operational dynamics of her safety netting manufacturing company. She highlights the importance of efficiency in a job shop environment, the evolution of roles within the company, and the critical nature of communication and safety in operations. Meredith also shares insights on fostering a culture of trust, the significance of training, and the balance between speed and safety in production. She reflects on her leadership journey and offers advice for aspiring entrepreneurs.
We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)

Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/

Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops

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Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.