In this episode, Waleed Javaid, MD, Chief Quality Officer at WVU Hospitals, joins the podcast to discuss the continued push toward outpatient care and what it means for quality and patient experience. He shares how health systems can balance high standards of care with evolving patient needs, and highlights quality improvement initiatives designed to support safer, more efficient care delivery in a changing healthcare landscape.

In this episode, Colleen Mallozzi, Senior Vice President and Chief Nursing Informatics Officer at Jefferson Health, discusses how her team is using technology and process improvements to reduce documentation burden, give nurses more time at the bedside, and prepare for an innovative ambient listening rollout that transforms patient care.

In this episode, Nathan A. Merriman, MD, MSCE, Interim Senior Medical Director of Surgical Specialties for the Digestive Health Clinical Program at Intermountain Medical Center, discusses how a patient-centered, team-based approach can improve access to care while enhancing the overall human experience. He shares insights on driving operational efficiency across surgical services and aligning clinical teams to deliver high-quality, coordinated care that meets patients where they are.