Delivering Knock Your Socks Off Service copertina

Delivering Knock Your Socks Off Service

 Anteprima
Offerta a tempo limitato
3 mesi gratis di Audible Premium
Iscriviti ora
L'offerta termina il 15 luglio 2026 alle 23:59. Approfittane!
I primi 3 mesi gratis.
Ascolto illimitato della nostra selezione in continua crescita di migliaia di audiolibri, podcast e Audible Original.
Accesso a vendite e offerte esclusive.
Dopo 3 mesi, 9,99 €/mese.

Delivering Knock Your Socks Off Service

Di: Performance Research Associates
Letto da: Sean Pratt
Iscriviti ora

3 mesi a soli 0,99 €/mese, dopodiché 9,99 €/mese. Possibilità di disdire ogni mese. Offerta valida fino al 15 luglio 2026 alle 23.59.

Acquista ora a 10,89 €

Acquista ora a 10,89 €

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!

Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:

  • Meeting customers' expectations and satisfying their needs
  • Becoming easier to do business with
  • Determining the right times to bend or break the rules
  • Becoming fantastic fixers and powerful problem-solvers
  • Coping effectively with "customers from hell"
  • And more!
Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.©2007 Performance Research Associates; (P)2007 Gildan Media Corp Gestione e leadership Imprenditorialità Management Marketing e vendite Piccola impresa e imprenditorialità
adbl_web_anon_alc_button_suppression_t1

Recensioni della critica

"Written in a witty, engaging style, and covers real tactics any service provider can use." ( Entrepreneur magazine)
Ancora nessuna recensione