Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
Impossibile aggiungere al carrello
Rimozione dalla Lista desideri non riuscita.
Non è stato possibile aggiungere il titolo alla Libreria
Non è stato possibile seguire il Podcast
Esecuzione del comando Non seguire più non riuscita
Ascolta ora gratuitamente con il tuo abbonamento Audible
Can Your Customer Service Do This?
Acquista ora a 10,89 €
-
Letto da:
-
Lyle Blaker
-
Di:
-
Micah Solomon
Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.
In this book, you'll find the proven hands-on methods for:
- Applying the secret "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement
- Moving every customer systematically up the loyalty ladder—from disengaged to loyalty to becoming a vocal advocate, online and off
- Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery
- Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis
- and more
©2023 Four Aces, Inc. (P)2023 McGraw Hill-Ascent Audio