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Unleashing Excellence: The Complete Guide to Ultimate Customer Service, 2nd Edition
- Di: Dennis Snow, Teri Yanovitch
- Letto da: Kimberly Farr
- Durata: 7 ore e 38 min
- Versione integrale
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.