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Health Care Providers Can Use Design Thinking to Improve Patient Experiences
- Di: Sharon H. Kim, Christopher G. Myers, Lisa Allen
- Letto da: Fleet Cooper
- Durata: 9 min
- Versione integrale
A hospital administrator recently talked to us about an issue that is all too common for patients: missed medical appointments. The story was about a woman named Mary (a pseudonym), a patient with a painful chronic condition who continually failed to keep her regular appointments.