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Reaching and Changing Frontline Employees
- Di: Howard H. Stevenson, Harvard Business School, Paul Strebel
- Letto da: uncredited
- Durata: 1 ora e 11 min
- Versione originale
The articles in this collection address the factors that lead to resistance to change, including the disconnect between senior executives and employees, the difference in employer and employee view of change, and the breakdown in necessary predictability. The authors all suggest methods for overcoming these obstacles for more successful improvement programs.