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When Trust Is Easily Broken, and When It's Not
- Di: Michael Haselhuhn, Maurice E. Schweitzer, Laura Kray, e altri
- Letto da: Fleet Cooper
- Durata: 7 min
- Versione integrale
Our research shows that although trust violations can rupture relationships, the impact of a violation depends less on the type of transgression and more on the mindset of the trusting party. Some people believe personal attributes, such as negotiation ability and moral character, are stable. Others believe that these attributes are malleable.