Risultati letto da "Kimberly Farr" in Tutte le categorie

Since its publication on September 30, 1868, Little Women has been one of America's favorite stories. While we now think of it as a girls' book, it was initially read by both boys and girls, men and women of all ages. Professor Anne Boyd Rioux, who read it in her 20s, tells us how Louisa May Alcott came to write the book and drew inspiration for her story from her own life. Rioux sees the novel's beating heart in its honest look at adolescence and its inspiring vision of young women's resilience and hope.

In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.