Risultati letto da "Janet Metzger" in Tutte le categorie

Great medical practices create an experience so positive that patients can't stop talking about it. Patients talk to friends, relatives, and acquaintances about the care they received. They can't help posting nice things about this great practice on social media. And they can't imagine recommending anyone else. Patient Care The Sandler Way shows how to create this experience. It offers timeless, proven principles for effective patient care, based on the communication skills and success principles of the Sandler Selling System.

Abigail Adams, wife of John Adams, was an eyewitness to America's founding, and helped guide the new nation through her observations and advice to her famously prickly husband, who cherished her. In The Unexpected Abigail Adams: A Woman "Not Apt to Be Intimidated," writer and researcher John L. Smith, Jr. draws on more than two thousand letters of Abigail's spanning from the 1760s to her death in 1818, interweaving Abigail's colorful correspondence with a contextual narrative.

Chief Warrant Officer Necole Belanger created a professional persona that was no-nonsense and highly put-together. But the truth was much more complex. Necole's story is a tale of two lives, the CWO raised in a military family, and the woman coming to terms with her sexuality, in a time where the two could not coexist. A lesbian member of the military police during the LGBTQ Purge in the Canadian Armed Forces, Necole would achieve success and promotion in her career despite a near-constant struggle. But the higher she rose in rank within the Canadian Armed Forces, the less her voice was heard.

Walking home wearily from an evening spent poring over the books of the Parchly Heights Methodist Ladies' Aid searching for a fifty-eight-cent error, Miss Jennifer Murdock becomes witness to a terrible scene: A man, stumbling drunk, arrives home–and just as he fumbles with his keys, gunfire erupts and kills him on the spot.

Every day across the US, 66 million poor white people pay the price for failing whiteness. In this sweeping debut, activist and chaplain Cedar Monroe writes indelibly about and for poor white people: about unlearning the American dream, untangling from white supremacy, and working for liberation alongside other poor folks.

Fifteen-year-old Charlotte is restlessly coming of age in early twentieth-century Basra, Iraq. The daughter of a Seattle doctor and missionary, Charlotte craves an adventure of her own making. Just the thought of the steppes, hills, valleys, and the winding river stirs Charlotte’s imagination and sends her compass of flight dancing. So, preferring the wondrous unknown to solicitude, Charlotte packs up copies of her father’s Gospels and a statue of the Baby Jesus and runs away.

Just after midnight on October 9, 2017, as one of the nation's deadliest firestorms swept over California's Wine Country, hundreds of elderly residents from two posh senior living facilities were caught in its path. The frailest were blind, in wheelchairs, or diagnosed with dementia, and their community quickly transformed from a palatial complex that pledged to care for them to one that threatened to entomb them. The rescue of the final 105 seniors left behind on an inflamed hillside depended not on employees, but strangers whose lives intersected in a riveting tale of terror and heroism.

Generative AI, Web3, neurotech, reusable rockets to power the space economy—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating—and avoid falling victim to disruption? The Year in Tech 2024 will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today's turbulent business environment.

In the endless days of the pandemic, a woman spends her time sorting fact from fiction in the life and work of Herman Melville. As she delves into Melville's impulsive purchase of a Massachusetts farmhouse, his fevered revision of Moby-Dick there, his intense friendship with neighbor Nathaniel Hawthorne, and his troubled and troubling marriage to Elizabeth Shaw, she becomes increasingly obsessed by what his devotion to his art reveals about cost, worth, and debt.

Most of us look forward to our retirement from full-time work, anticipating more free time and opportunities to play. But the reality of retirement can be hard to adjust to. Unexpected challenges may present themselves, leading us to question who we really are and what we can reasonably expect to accomplish in the remaining years of our lives. We may be confused by our changing relationships with family and friends, which no longer conform to an easy structure. 

While the idea of not working can be simultaneously wonderful and overwhelming, you can figure out what you want the end of your career and your retirement to look like before you submit your resignation. This book won't help you figure out whether or not you can afford to retire, but it will help you figure out what you'd like to do and who you'd like to be.

As far as 12-year-old Frankie Jackson is concerned, mermaids are like Santa Claus and the Easter Bunny—stuff made up by grown-ups so that they can sell movies and toys. At least that’s what Frankie’s dad once told her. But one day, while staying on a houseboat for the summer, Frankie finds herself face-to-face with a mermaid. Convinced that it is a dream, Frankie can’t shake the vision of the blue-haired sea creature. Meanwhile, the town of Sausalito is buzzing with rumors about a wealthy woman who disappeared into the Bay wearing a million-dollar necklace (shaped like a mermaid).

In a world of border walls and obstacles to migration, a lottery where winners can gain permanent residency in the United States sounds too good to be true. Just as unlikely is the idea that the United States would make such visas available to foster diversity within a country where systemic racism endures. But in 1990, the United States Diversity Visa Lottery was created to do just that. Dreamland tells the surprising story of this unlikely government program and its role in American life as well as the global story of migration.

A Promise Kept explores the circumstances and implications of McGirt v. Oklahoma, likely the most significant Indian law case in well over a hundred years. Combining legal analysis and historical context, this book gives an in-depth, accessible account of how the case unfolded and what it might mean for Oklahomans, the Muscogee (Creek) Nation, and other tribes throughout the United States.

Savannah was four years old when her twin sister, Georgia, went missing from their small Louisiana town, fracturing their family. Twenty-eight years later, Savannah convinces her estranged older sisters, Rayanne and Sue Ellen, to honor the pact they made as children and retrieve the time capsule they buried in their old backyard. But coming home means confronting old ghosts…and their stubborn grandmother, Meemaw.

All families have secrets but the facts requiring secrecy change with time. Nowadays a lesbian partnership, a "bastard" son, or a criminal grandfather might be of little or no consequence but could have unraveled a family at an earlier moment in history. Margaret K. Nelson is interested in how families keep secrets from each other and from outsiders when to do otherwise would risk eliciting not only embarrassment or discomfort, but profound shame and, in some cases, danger. 

The 1950s through the early 1970s are widely seen as American academia's golden age, when universities - well funded and viewed as essential for national security, economic growth, and social mobility - embraced an egalitarian mission. Swelling in size, schools attracted new types of students and professors, including radicals who challenged their institutions' calcified traditions. But that halcyon moment soon came to a painful and confusing end, with consequences that still afflict the halls of ivy.

It's 1964, and 16-year-old Janice is struggling in a grim foster home in Cleveland when she falls suddenly, deeply in love...with The Beatles. They and their music stir in her an ecstatic new sense of freedom. With a friend, she hatches a bold plan to escape their dreary lives and run away to London to meet the Fab Four. On their own for the first time - in "Beatleland" - they explore a new city, a new culture, and a new life. But unbeknownst to them, the runaways have become international news - and a hunt is on.

What is the price of honor? It took 10 years for Vietnam War Nurse Diane Carlson Evans to answer that question - and the answer was a heavy one. 

Today's ways of working are not working - even for professionals in "good" jobs. Responding to global competition and pressure from financial markets, companies are asking employees to do more with less, even as new technologies normalize 24/7 job expectations. In Overload, Erin Kelly and Phyllis Moen document how this new intensification of work creates chronic stress, leading to burnout, attrition, and underperformance. "Flexible" work policies and corporate lip service about "work-life balance" don't come close to fixing the problem.