Risultati letto da "Sean Pratt" in Tutte le categorie

Whether you’re visiting a museum, a national park, or even the local zoo, you most likely see signs directing you to “exit through the gift shop.” That’s the idea behind Gift Shop of Gratitude. Slow down as you pass through the gift shop—a metaphor for life itself. Slow down and examine the snow globes and ball caps, the toys and postcards and jewelry. Put a new spin on the gifts and people and places in our lives that have brought us happiness and joy. Through the lens of gift shop items, award-winning author and journalist Peter Lovenheim asks you to look for gratitude in a new way.

In Digital Prospecting, Mike Jones and Ken Guest offer a proven, battle-tested process for an integrated 21st century prospecting system that leverages today's social technologies. The book outlines the most effective ways to prospect using email and social selling interactions as the initial point of contact with the prospect. The process it offers is not meant to replace cold calls. It's meant only to give you the tools you need to evaluate which method makes the most sense, given your unique situation.

Leadership is a very different skill from day-to-day management. This is because leadership is focused on the business, whereas management is devoted to solving problems that arise in the business. That may seem to suggest that leadership is the easier of the two paths, but the truth is that leadership is far harder for many people, because it is less tactical. Not all sales managers are sales leaders, but sales managers can learn to be sales leaders.

In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances. But what they don't grasp is how to tell the world about them. Communicating technical content to nontechnical listeners has fast become a critical 21st-century skill. Explaining what you do and why it's important drives funding, policy decisions, media exposure, public awareness, and customer adoption.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Business gurus come and go. But not Peter Drucker, who remains a towering figure, widely regarded to be the father of modern management and the world’s most influential business thinker. Drucker’s uncanny ability to codify management practices and predict future trends has ensured his lasting impact. i>The Practical Drucker culls 40 of Drucker's most important how-to lessons, each interpreted for today’s business challenges and illustrated with fascinating stories and examples.

In The Dictionary Wars, Peter Martin recounts the patriotic fervor in the early American republic to produce a definitive national dictionary that would rival Samuel Johnson's 1755 Dictionary of the English Language. But what began as a cultural war of independence from Britain devolved into a battle among lexicographers, authors, scholars, and publishers, all vying for dictionary supremacy and shattering forever the dream of a unified American language.

Do you have the power to get things done? Your ability to lead and influence others is based on your power. Power is a complex combination of one’s knowledge, expressiveness, history, character, and attraction, as well as one’s resources, position, network, and reputation. Understanding the sources of power and knowing how to amass it is the ultimate key to success.

Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!

The consensus view of the Civil War - that it was first and foremost a war to restore the Union, and an antislavery war only later when it became necessary for Union victory - dies here. James Oakes’s groundbreaking history shows how deftly Lincoln and congressional Republicans pursued antislavery throughout the war, pragmatic in policy but steadfast on principle. In the disloyal South the federal government quickly began freeing slaves, immediately and without slaveholder compensation, as they fled to Union lines.

Do "angels" exist? If so, are they heaven-sent or products of the human brain? After the publication of the bestseller The Third Man Factor, which examined the phenomenon of explorers who found themselves at the edge of death and experienced a benevolent presence that led them out of the impossible, John Geiger was inundated with firsthand accounts from people who had the same experience - a vivid presence that aided them as they faced crises ranging from physical and sexual assaults to automobile accidents, airplane crashes and more.

If you’re out of work, how do you keep your head in the game while searching for a new job? According to Dwain Schenck, a firsthand navigator through the world of unemployment, you make smart decisions, maintain confidence, and avoid being dragged down emotionally. Not just another career or self-help book, Reset is an absorbing story about Schenck’s journey through the psychological and physical stages of unemployment to demonstrate what listeners can expect and how they can get on with a successful life and land a job.

We have just come through the worst recession many of us have ever seen, and in times like these, it's tempting to think that just having more money would solve our problems. Indeed, it is also widely believed that how wealthy you are is a result of external factors, such as job promotions or good investments. But the surprising truth is that affluence is actually based on a certain way of thinking, one which has never before been discussed. The book includes a test to determine your Affluence Intelligence Quotient (AIQ), and a step-by-step program to raise that AIQ in just three months.

You can't transform a team or an organization until you've transformed yourself. That's the idea behind Dave Arch's Transforming Leaders the Sandler Way, which offers a user-friendly guide to the 52 critical leadership lessons that support great careers and great teams.

The promise of America has long been conceived as the promise of happiness. Being American is all about the opportunity to pursue one's own bliss. But what is the good life, and are we getting closer to its attainment? In the cacophony of competing conceptions of the good, technological interventions that claim to help us achieve it, and rancorous debate over government's role in securing it for us, every step toward happiness seems to come with at least one step back.

These days, most people assume you need to pay a boatload of money for a quality college education. As a result, students and their parents are willing to go into years of debt and potentially sabotage their financial futures just to get a fancy name on a diploma. But Zac Bissonnette is walking proof that the assumption is not only false, but dangerous.

Is your life adrift in a rudderless boat on the sea of life? Do you have a vague notion about what lies on the horizon but don't know how to get there? Stuck in a boring rut of everyday struggles and responsibilities and long to add deeper meaning and purpose to your existence?

All over the world, there are thinking people of all religious faiths that believe in the theory of reincarnation and karma, as these seem to provide an acceptable answer to many of life's mysteries; however, as listeners of Joseph Murphy's audiobook will discover, there are other perfectly plausible explanations that account for what people consider to be past-life experiences. It also explains why people are born into this world with differing advantages, disadvantages, and handicaps.

Now updated for 2010, in The Little Book of Bull Moves, the CNBC-dubbed “Doctor Doom” explains in the same straightforward and accessible style that was the signature of his first book. He offers timely insights into using a conservative, nontraditional investment strategy to protect your portfolio and even profit during these uncertain economic times and those to come.

This NIDA guide makes teens aware of the dangers of drug abuse, by providing scientific facts about various types of drugs in order to help teenages make safe and smart decisions. The guide focuses on the influence various drugs have on the brain to help teens better understand addiction. This NIDA guide covers anabolic steroids, ecstasy (MDMA), inhalants, marijuana, prescription drugs, stimulants (including cocaine), and tobacco, as well as the dangers of HIV/AIDS as associated with drug use.