Risultati di "Pauline Rowson" in Tutte le categorie

This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.

DI Andy Horton – a Harley-riding maverick with a nose for trouble and a knack for uncovering the truth – is back in this twisty murder mystery! Supposedly on holiday, Horton can't resist the lure of flashing blue lights at Portsmouth Historic Dockyard. There, he finds the body of naval historian Dr. Douglas Spalding. His boss is quick to dismiss it as suicide, but Horton's gut says otherwise. When a second body turns up in eerily similar circumstances, Horton knows this is no coincidence. With his superiors unwilling to act, he risks his career to dig deeper.