vol.061：The Real Story of Unmanned Stores
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vol.061：The Real Story of Unmanned Stores
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The source provides an extensive analysis of the evolution and current status of unmanned retail technology, primarily focusing on the Chinese market. It details the initial excitement and subsequent challenges faced by early ventures like Alibaba's TaoBao Cafe and BingoBox, which initially struggled due to issues like architectural compliance and poor user experience. Crucially, the text emphasizes that the appeal of unmanned retail extends beyond labor cost savings, noting significant advantages in facilitating 24-hour operation and providing a non-contact experience, especially relevant during the COVID-19 pandemic. The article also explores how this technology is being applied in various settings, such as hybrid human/unmanned stores, robot-driven milk tea stands, and autonomous kitchen cars, arguing that automation fundamentally addresses the massive staffing, retention, and management costs associated with human employees in high-turnover industries.