Your Stakeholder Asked for Training. Now What?
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Your Stakeholder Asked for Training. Now What?
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A stakeholder asks for training, and our minds immediately jump to courses, content, deadlines, and development tools. But a training request tells us what someone wants built. It does not necessarily tell us what needs to be fixed.
In this episode, Andy Campbell explores what learning professionals should investigate before accepting a requested solution. You’ll learn how to uncover the event behind the request, examine real examples of the work, identify where performance breaks down, and determine what role training should actually play.
Sometimes the answer is a course. Sometimes it is a checklist, clearer instructions, manager support, or a process that simply needs to stop being so confusing.
Before asking what content belongs in the course, ask a more important question: What happened that made someone believe training was the answer?