Your SME Knows Too Much. That’s the Problem.
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Your SME Knows Too Much. That’s the Problem.
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Subject-matter experts bring years of experience to a learning project, but that expertise can make it difficult to remember what being a beginner feels like. Ask what learners need to know, and you may receive an entire library of policies, exceptions, history, and background information.
In this episode, Andy Campbell explores how learning professionals can move beyond the information dump and uncover the judgment hidden inside an expert’s work. You’ll learn how real examples, common mistakes, complicated situations, and expert disagreements can reveal what learners actually need to notice, decide, practice, reference, or escalate.
The goal is not to remove the expert’s knowledge. It is to transform that knowledge into something a less experienced person can actually use.