In this In the Queue episode, Mike Schiano explains how small business owners can use AI like a dependable new employee to streamline operations, write better prompts, create SOPs, and save time without losing the human touch.

Discover how AI can become your business’s best employee. Mike Schiano shares a simple framework for using AI in daily operations, customer service, training, and workflow design for real business results.

Mike’s argument is simple: most small businesses are already better prepared for AI than they think. Why? Because they already run on systems, checklists, schedules, policies, and repeatable tasks. AI performs best in structured environments, and that is exactly how many successful small businesses already operateIn this episode:

• AI for small business

• AI for operations

• small business AI tools

• AI SOP templates

• AI for customer service

• AI workflow automation for SMBs

Get your copy of the SMB AI SOP Starter Kit

A complete set of AI-powered Standard Operating Procedure templates designed for independent business owners - Everything from customer service scripts to inventory processes to employee onboarding. The prompts are pre-built. The Master Context worksheet is included. You plug in your information and you have a professional ops system running in a day.