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In this conversation, Tim Conrad and Karen Knight discuss the challenges and strategies in managing volunteers, especially during emergencies. They explore the importance of understanding volunteer motivations, maintaining their well-being, leveraging their skills, and the benefits of role rotation. The discussion emphasizes building relationships with volunteers, streamlining training processes, and recognizing the impact of lived experiences. They also highlight the mental health benefits of volunteering and the potential for career development through volunteer work. Effective communication and appreciation for volunteers are key themes throughout the conversation.

Takeaways

• People are still interested in volunteering, but in different ways.
• Leaders must monitor volunteer well-being to prevent burnout.
• Understanding volunteer skills can enhance organizational impact.
• Role rotation keeps volunteers engaged and brings fresh perspectives.
• Building relationships with volunteers fosters better communication.
• Streamlining training encourages more volunteers to participate.
• Lived experiences of volunteers can improve service delivery.
• Encouraging organized efforts prevents chaos during emergencies.
• Recognizing volunteers boosts morale and retention.
• Volunteering has significant mental health benefits.

Chapters

00:00 Challenges in Volunteer Management
02:49 Volunteer Fatigue and Burnout
05:29 Building Relationships with Volunteers
08:12 Effective Role Management
10:58 The Importance of Role Rotation
13:39 Lived Experience in Volunteerism
16:23 Encouraging Teamwork Over Solo Acts
20:48 Streamlining Volunteer Engagement
23:09 The Mental Health Benefits of Volunteering
25:58 Personal Stories of Volunteering
28:07 Volunteering as a Career Path
30:48 Effective Communication with Volunteers
34:10 Recognizing Volunteer Contributions
39:43 Resources for Crisis and Volunteer Management

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Discover the crucial role of standardization in emergency services and how it saves lives. Standardization is the backbone of efficient emergency response, enabling services to respond quickly and effectively in high-pressure situations. In this podcast, we explore the importance of accreditation in emergency services, including its impact on communication, equipment, and procedures. By standardizing protocols and practices, emergency management can reduce errors, improve response times, and ultimately save more lives.

Guest Todd Livingston of EMAP.org shares with Tim the importance and benefits of accreditation in this episode of the Wildfires, Floods and Chaos Communications Podcast.

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Knowing what mitigations to have ahead of a cyberattack is one step in many as cybercriminals exploit vulnerabilities on mobile devices, computers and entire operations. Learn about the cyberattacks individuals and organizations face today from Kit Professionals' Hunter Geerts.

Listen for:

1:20 Attack methods

12:18 Ransomware and phishing, with a side of mitigation

25:27 VIP impersonation, payroll and vendor fraud, and credential phishing

33:22 Finale - Three quick questions

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Connect with Tim Conrad
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