When Email Connections Hurt
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When Email Connections Hurt
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In episode 127, we sit down with Natalia Bagnoli, a PhD candidate at Politecnico di Milano, to talk about whether you can be too connected at work?
In a study of more than one million internal emails exchanged over a year within a large Italian bank, Natalia and her colleagues mapped workplace communication networks to understand how digital connections shape both employee performance and well-being. They found that while being connected to colleagues is generally beneficial, there comes a point where more communication becomes too much.
Being at the center of every conversation may look like a sign of success, but it often comes with hidden costs. The employees everyone relies on for information, introductions, and coordination may also be the people most vulnerable to overload and burnout.
Find the paper here: https://link.springer.com/article/10.1007/s10869-026-10129-9
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit healthywork.substack.com