When AI Goes Wrong, HR Gets the Bill
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When AI Goes Wrong, HR Gets the Bill.
Most organizations build AI governance backwards. Legal and IT write the rules, someone drafts a policy, and HR gets a call at the end to train people or collect signatures. By then the tools are live, the roles have shifted and the accountability gaps are already baked in.
In this episode I look at who actually sits at the AI table. SHRM's 2026 research found about half of organizations don't involve HR in AI strategy at all. Deloitte found boards talk to the CIO or CTO about AI 72% of the time and the CHRO just 5%. When something goes wrong, it rarely shows up in a server log first. It shows up as a hiring decision nobody can explain, a performance score nobody can defend, or a shadow tool someone installed because the official path was too slow.
I finish with four things to change: bring HR in before the contract is signed, write AI accountability into real jobs, connect AI use to how you manage performance, and stop treating governance as a tax on innovation.
A Clarity at Work Ltd. Podcast. More at ClarityAtWork.ca.