We often refer to conflict at work as workplace drama. This label doesn't tell us much about the lack of trust, lacking culture, and other unmet needs underlying conflict at work.

This week, on Workplace Confessions: Behind Closed Doors, we sit down with a professional workplace mediator. He walks us through what he’s learned from years of helping people untangle high-stakes disagreements.

His core message is clear: we’re trained to talk, but we’re not trained to listen. Unfortunately, the workplace pays for that with fear, silence, and lost talent.

We get practical about conflict resolution and mediation techniques. He breaks down the difference between listening to defend and listening to understand, and why the need to be agreed with can turn a simple disagreement into an identity threat. We also talk about anger as something to work with, not erase.

If you manage people or work on a team, you’ll walk away with questions to ask, language to try, and a clearer sense of what “wholeness” looks like when nobody gets everything they want.

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Workplace Confessions: Behind Closed Doors (Workplace Confessions: Behind Closed Doors Support)

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