Trust Issues: QA’s Role in Securing the iGaming Experience
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Trust Issues: QA’s Role in Securing the iGaming Experience
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In today’s digital world, customer trust is everything, especially when money, data, and emotion are all on the line. In this episode, Mike Hrycyk is joined by Neha Batta (Director of Delivery Services at BCLC) and James Hurst (QA Manager at PLATO) to explore what it takes to build and maintain trust in the online gaming space.
From the complexities of gaming compliance in Canada to the real-life ripple effects of software bugs, this panel dives deep into how quality assurance acts as the first line of defence. You'll hear about the layers of regulation, the role of testers in securing fair play, and why even non-financial bugs can drive players away. Tune in to learn how QA is more than just testing.
Episode transcript here
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