Silence can feel like a personal rejection when you’re the one staring at an unanswered email but most of the time, it’s just overwhelm. We sit down with Krisy Thomas, Master Certified Wedding Planner and the owner of Southern Sparkle Wedding and Event Planning, to talk about the real reasons couples stop replying, why vendor ghosting is a bigger deal than people admit, and what to do when communication goes dark on either side.

We get practical about wedding planner inquiry follow-up: response standards, how to “prop the door open” with one simple question, and the difference between being busy and actually ghosting. Then we move into why most booked clients go quiet mid-planning and how we stay emotionally consistent with calm check-ins, easy A or B options, and the kind of reliability that builds long-term trust. Krisy also shares how she vets her approved vendor list based on behind-the-scenes behavior, not just a pretty portfolio, and why professional planners don’t do kickbacks, referral fees, or anything that clouds a recommendation.

Finally, we say the quiet part out loud: planners can become the ghost when they overbook or avoid hard conversations. We unpack the habits that fix it, including calendar blocking, a quick reply, and a graceful closing note that keeps your reputation strong even when the answer is no. If you want better client communication, stronger vendor management, and a wedding planning business that feels steady, press play, then subscribe, share this with a planner friend, and leave a review with your biggest ghosting lesson.

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The air shifts, someone snaps, the timeline slips and suddenly every vendor and family member in the room is looking at us to fix it. Laurie Hartwell sits down with Venisha Walker of Cloud9 Events to talk about what separates a steady wedding planner from a reactive one: the ability to see the human underneath the stress and respond with calm, not ego.

We get personal and practical, starting with workplace “love languages” and why kindness matters most when someone is frustrated. Venisha shares her Grinch-inspired reminder that everyone has a heart, then we bring that belief straight onto the wedding day. You’ll hear a real vendor management story where an officiant refuses to honor the couple’s request just 45 minutes before the ceremony and how clear questions, empathy, and decisive action keep the wedding day timeline moving without sacrificing the couple’s vision.

We also dig into conflict resolution tools you can use immediately: pausing heated debates, checking your own heart posture, and asking vendors the simplest question that prevents so many problems, “How do you like to work?” From there, the conversation turns to mentorship, gatekeeping, and why education plus experience is the fastest path to real confidence for wedding coordinators and wedding planning business owners.

If you want to lead vendor teams with composure, protect your couples’ joy, and grow into the planner people trust under pressure, press play. Subscribe, share this with a planner friend, and leave a review so more wedding pros can find these tools.

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Your calendar is stacked, your weekends are gone, and from the outside it looks like you’ve made it. Then you check your bank account and feel that gut-drop moment. We’re naming the problem wedding planners rarely say out loud: being fully booked is not the same as being profitable, and the “busy but broke” cycle is often fueled by emotion, avoidance, and cash flow that is never planned on purpose.

In this episode, Laurie Hartwell is joined by Matt Mitchell, a financial expert who spent 13+ years in finance with ultra-high net worth families and then ran his own successful wedding planning company. Now he helps event pros get financially organized through The Event Ledger, and he brings a rare mix of empathy and hard numbers. We talk about why clarity and confidence come after you act, how seasonal income can make profit on paper disappear in real life, and why separating business and personal accounts is a non-negotiable for tracking, taxes, and peace of mind.

We also break down pricing on purpose: finding your survival number, choosing a realistic booking sweet spot, and making sure your packages are defensible in your market while still paying you like the CEO you are. Plus, we dig into subscription spending, ROI, and the “plan during the calm so you can flourish during the chaos” approach that keeps slow months from derailing your business.

If this hit home, share it with a planner friend, subscribe so you don’t miss what’s next, and leave a review to help more wedding pros find the tools to build a sustainable, profitable business.

www.cwpsociety.com | info@cwpsociety.com | IG: @cwpsociety | FB: @cwpsociety