In this episode of The Software Matrix, Christopher Minn heads to HP's Automation Center within the Alpharetta Graphics Experience Center to sit down with Bob Raus and Nathan Gillner, two of the experts joining the PRINTING AI Pavilion at PRINTING United Expo next month in Las Vegas.

The headline is HP Neo, the agentic AI system built directly into PrintOS, HP's ten year data analysis platform spanning Indigo, page wide and large format customers alike. Bob and Nathan explain what agentic actually means in practice, multiple AI systems working together through one orchestrator, with every account completely siloed and secured right down to individual user permissions inside the same business. Since launching in February, Neo has already reached 5,000 users, and Bob is not shy about the target for next year: twenty thousand.

There is also a first look at Order Flow, a new tool built to make order tracking tangible and automated across a business, and a candid conversation about why doing AI ethically matters as much as doing it well, particularly for a company with HP's eighty year IT heritage behind it.

If you are heading to the AI Pavilion in Las Vegas, this is the session you will not want to miss.

Timestamps:

00:00 – Welcome from HP's Alpharetta Automation Center

00:27 – Meet Bob Raus and Nathan Gillner

01:22 – What HP is bringing to the AI Pavilion

01:32 – Introducing HP Neo and PrintOS

02:02 – Order Flow: the new automated order tracking tool

02:22 – HP's investment in software and AI

03:20 – Two locations at PRINTING United: HP booth and AI Pavilion

04:48 – Why Neo simplifies decision-making across PrintOS apps

06:07 – Ten years of secure, siloed customer data

06:48 – Addressing concerns around AI adoption

08:11 – What agentic AI actually means

08:46 – How Neo secures and segments data by account and user

09:38 – 5,000 users since launch and where Neo is headed next

10:38 – Bob's bold prediction: 20,000 users by next year

11:24 – Closing thoughts and see you at the AI Pavilion

🎥 Watch the full episode now: https://youtu.be/VdUyQHZXsB4

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