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Buyers don’t crave a pitch; they crave progress. We sat down with Lynn Jensen Nelson, founder of Conversion Omics, to unpack the language, mindset, and micro-moves that turn sales from pressure into partnership. From the first hello to the final paperwork, small word choices change how customers feel, think, and decide—and those feelings are what they remember.

We break down the real power of “let’s,” “solutions,” and “next steps,” and why “easy” isn’t a buzzword but a blueprint. You’ll hear practical ways to replace stiff scripts with authentic phrasing that fits your voice, ask smarter questions that surface what matters most, and frame options that reduce overwhelm. Lynn explains how online shopping has reset expectations and how to mirror that clarity in person: make it easy to find you, schedule with you, pay you, and work with you again. We dive into email language that builds confidence—no more “I just”—and show how to end every message with a clear, simple action path.

This conversation also tackles mindset. Desperation leaks through your words; service does too. We share how to keep the focus on the customer’s goals, articulate what you’re doing on their behalf, and avoid phrases that stall momentum. Whether you sell services, homes, tech, or travel, these tools help you guide decisions without pressure and build relationships that last.

If you’re ready to create a buying experience that feels respectful, clear, and easy to act on, this one’s for you. Subscribe to the show, share it with a teammate who needs a language refresh, and leave a quick review telling us your favorite “next step” line.

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