Most leadership, culture, and employee experience conversations come down to one thing: the everyday conversations managers have with their teams. In this episode of The Shift, we sit down with Stacy Lademar, a fractional learning and development officer who's trained leaders at Walmart, Royal Caribbean, and major senior living operators, to talk about the three conversations most managers were never trained for — feedback, difficult conversations, and coaching.

We get into:

• Why being promoted for technical skill doesn't prepare anyone to lead people
• The "trust bank account" — how commitment (not compliance) gets built one conversation at a time, and lost all at once
• Why "being nice" by withholding feedback is actually the opposite of being kind
• The SBI model (Situation, Behavior, Impact) — and how to use it to give feedback that actually changes behavior
• Why a culture of "busy" is the biggest blocker to manager training
• What happens when leaders lean on AI to have the conversations they should be having themselves
  

Because at the end of the day, better managers make better workplaces — and that starts with conversations, not titles.

🎁 Bonus: Stacy is sharing a free feedback guide (the SBI model with next-step examples plus a practical planning worksheet) — available in her LinkedIn featured section.

Connect with Stacy:

LinkedIn

Website