In this episode of The Purposeful Strategist, Belden Menkus speaks with Rory McKeand, CEO of TSG, an IT services company helping UK businesses fit technology seamlessly into their operations. TSG is among the largest Microsoft training partners in the UK and helps clients implement and adapt to new technologies.

In their conversation, they discuss:

· How TSG has embedded customer focus into its culture, from paychecks reading “brought to you by the customer” to having dedicated support staff for their customers.

· How TSG uses AI while keeping customer support a human job.

· TSG's history of consolidation, acquisition, and transformation, as well as what’s coming next.

· TSG's journey into employee ownership and its choice to partner with Pictet for PE investment.

TSG: https://www.tsg.com/

Menkus & Associates: https://www.menkus.com/

Supported by Norman Broadbent: https://www.normanbroadbent.com/

Belden Menkus is the Managing Director of Menkus & Associates, the strategy firm for businesses with a broader purpose. His McKinsey training combined with more than 30 years working at Board and ExCo level gives him both the analytical rigour and the insight that complex, high-stakes leadership situations demand.

Belden hosts The Purposeful Strategist, a weekly podcast. It explores how senior leaders bring purpose to life through strategy.

In this episode of The Purposeful Strategist, Belden Menkus speaks with Juho Jalkanen, CEO of Faron, a biotechnology company on a mission to bring cutting-edge immunotherapy to as many patients as possible, currently focused on difficult-to-treat cancers.

In their conversation, they discuss:

· How immunotherapy uses the patient's own immune system to attack disease, and why that makes it such a promising treatment.

· Faron's business strategy, rooted in absorbing the financial risk of scientific research, and how they keep pharmaceutical partners updated as they "de-risk" the product through clinical trials.

· Why Faron's steadfast commitment to research, rather than shedding it for a safer business case, as many biotech companies do, is its greatest commercial asset.

· Juho's own path from vascular surgeon to CEO, rooted in his desire to help as many patients as possible.

Faron: https://faron.com/

Menkus & Associates: https://www.menkus.com/

Supported by Norman Broadbent: https://www.normanbroadbent.com/

Belden Menkus is the Managing Director of Menkus & Associates, the strategy firm for businesses with a broader purpose. His McKinsey training combined with more than 30 years working at Board and ExCo level gives him both the analytical rigour and the insight that complex, high-stakes leadership situations demand.

Belden hosts The Purposeful Strategist, a weekly podcast. It explores how senior leaders bring purpose to life through strategy.

In this episode of The Purposeful Strategist, Belden Menkus speaks with Richard Bruce, CEO of Carter Jonas, a leading UK property consultancy working across commercial, residential, rural, planning and development and infrastructure. Richard explains how their LLP structure, management approach, and company culture enables Carter Jonas to bring together expertise from across the property lifecycle to support clients throughout the UK.

In their conversation, they discuss:

How Carter Jonas's LLP structure enables fast, expert decision-making and a culture of accountability and empowerment

The culture of open debate they've cultivated, and Richard's view that when an idea is put forward, constructive challenge is much better than silence.

Why "property is personal" sits at the heart of Carter Jonas's purpose, and how that necessitates a high level of expertise in their services.

Carter Jonas: https://www.carterjonas.co.uk/

Menkus & Associates: https://www.menkus.com/

Supported by Norman Broadbent: https://www.normanbroadbent.com/

Belden Menkus is the Managing Director of Menkus & Associates, the strategy firm for businesses with a broader purpose. His McKinsey training combined with more than 30 years working at Board and ExCo level gives him both the analytical rigour and the insight that complex, high-stakes leadership situations demand.

Belden hosts The Purposeful Strategist, a weekly podcast. It explores how senior leaders bring purpose to life through strategy.