In this episode, Dr. John and Peter discuss prescriptions as they relate to coordination of care for better outcomes, costs, side effects, low adherence rates and how to be more proactive in your healthcare.

Deciding between an urgent care center and the emergency room can be tough. In this episode, Dr. John and Peter talk about emergency situations and how to decide when to go to an emergency room and the different costs members may incur.

Dr. John and Peter discuss steerage and referrals, explaining why they are made and how they can be good for members, when price and quality of care are considered in the decision making.

Our host Peter discusses with Dr. John the advantages and disadvantages of prior authorizations and how they relate to member services.

Dr. John is joined by Chad to discuss the benefits of a Health Plan that works directly alongside its TPA and PBM, and how these direct connections can help the consumer know the prices that they will have to pay for their plan and health services.

Dr. John is joined by Patient Advocate Chad to discuss price transparency in the medical market. Listen in to discover why healthcare costs may be increasing and what you can do to get the best service for the best deal just by being a smart consumer.

Dr. John is back to this week to sit down and introduce you to the department head for Claims at Ovation. They discuss Virginia's experience in the field and dive a bit into the world of Claims processing.

Dr. John is joined by Member Services member, Ashley, in this first part to the Meet the Staff series. Ashley talks about how Member services "hands-on" approach to coordinated care helps the Ovation members tremendously.