The Normalization of Deviance - The Things We Tolerate
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The Normalization of Deviance - The Things We Tolerate
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Small exceptions rarely announce themselves as the beginning of institutional decline. They arrive quietly, just this once, just for this person, just because the circumstances are different.
But repeated exceptions can become accepted practice. What was once considered unacceptable becomes familiar, then tolerated, and eventually normal.
This episode examines the normalization of deviance, how organisations gradually adapt to departures from their own standards, why leaders often fail to recognize the slide, and what it takes to interrupt it before the exception becomes the culture.
Because what an institution repeatedly tolerates, it eventually teaches people to accept.
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