The New Jersey Express
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The New Jersey Express
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Alright, let us get into it. The driver in this story was based on the West Coast, and he had a delivery that was bringing him all the way to the Northeast — my territory. Now, in transportation, when a driver is heading into your coverage area, you start planning for them well in advance. You need to know their hours of service, their current position, their ETA, and whether there are any issues that might affect the handoff. That is just basic logistics. That is Day One stuff.
What I noticed — and this is key — is that this driver was not answering communications. He was not responding to calls, not responding to messages. And when I started looking at his hours, it became clear that he had been violating his hours of service regulations. For those who do not know, hours of service rules exist for one reason: to keep exhausted drivers from killing themselves and everyone else on the road. These are federal regulations. They are not suggestions.