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In this episode, Jeff welcomes Eric Sprague from L&N Performance Auto Repair. Eric stresses the need for improved shop culture and mentorship to support new technicians entering the field. Jeff and Eric also talk about the importance of thorough communication between support staff and technicians to ensure safe, accurate repairs and customer education.

Timestamps:
00:00 "TPMS and Car Safety Standards"

10:39 TPMS Regulations and Nanny State

16:53 Empty Promises and Abandoned Projects

18:46 "Hybrid Trucks and Northern Infrastructure"

25:11 "Youth, Effort, and Clear Guides"

32:40 "Electronic Parking Brake Discussion"

34:33 "Teaching Safe Methods First"

43:32 "Trust and Prioritization at Work"

48:54 "Challenges of Losing Key Talent"

54:35 "Shifting from Dealership Culture"

55:46 "Accountability and Proper Checks"

01:04:10 "Challenges of Independent Auto Shops"

01:09:28 "Challenges in Automotive Repair Access"

01:12:15 "Industry's Tipping Point on Regulation"

01:17:24 "Importance of Vehicle Safety Systems"

01:25:59 "Tool Standards and Calibration Issues"

01:27:30 "Understanding the Entire System"

01:34:24 "European Cars and Sunroof Issues"

01:42:24 Regulations, Qualifications, and Future Standards

01:45:58 "Teamwork Overcomes Chaos"

01:48:47 "Monthly Collaborative Conversations"

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Today, Jeff get's to catch up with Lisa Coyle and Sam Freeman from Promotive. They discuss the challenges of recruiting and retaining automotive technicians and service advisors. The team explores why job hopping is often misunderstood, saying that it’s frequently due to industry conditions rather than technician performance. They highlight the importance of building mentorship and supportive shop cultures, revealing how both technicians and advisors benefit from ongoing training and honest communication.

Timestamps:
00:00 Changing Hiring Dynamics

09:17 "Diagnostic Tech Misalignment"

14:45 Employee Growth and Retention Strategies

19:06 "Show Me the Proof"

22:23 "Workplace Dynamics and Expectations"

26:34 "Underpaid Service Advisors Debate"

32:14 "Bridging Advisor-Technician Divide"

37:29 "Incentivizing Flat Rate Pay Notifications"

42:30 "Harbor Freight Tools Debate"

50:42 "Be the Person Who Inspires"

57:07 "Flat Rate Payment Inequity"

01:00:50 "Consumer Expectations and Instant Gratification"

01:04:12 "Treat Others with Courtesy"

01:08:42 "Top Accomplishment Interview Question"

01:14:57 "Qualified Teachers Matter"

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Promotive can help you find your dream job. Touch HERE to see open jobs.

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In this episode, Jeff Compton sits down with Bob Leonard from Mobility Works to delve into the specialized world of vehicle modifications for people with physical disabilities. Bob shares insights into the unique regulatory landscape and technical requirements affecting mobility vehicle conversions, including the importance of following strict certification rules and working closely with certified evaluators. The conversation highlights the technician shortage in the mobility industry, the blend of mechanical and electrical skills required, and the impactful difference these vehicles make in the lives of customers.

Timestamps:
00:00 Introduction to The Jaded Mechanic
00:40 Live at ASTA 2025: Meet Bob Leonard from Mobility Works
01:59 What is Mobility Works? The Mission and Services Explained
03:13 Types of Modifications: Minivans, Hand Controls, and High-Tech Installs
05:58 Certification and Audit Processes in Mobility Vehicle Service
08:46 Repairing or Correcting Others’ Work: Challenges in Mobility Vehicle Service
11:22 Prescriptions, Regulations & Working with Certified Evaluators
14:19 How Modifications Affect Standard Vehicle Repairs
16:35 Diagnosing Issues When Factory Systems and Modified Controls Meet
19:06 Adapting to EVs and Hybrids in the Mobility Industry
22:04 The Human Side: Fittings, Customer Stories & Building Trust
25:48 Technician Shortages & The Specialized Skills Required
29:08 Training, Following Procedures, and the Role of Inspections
32:38 Troubleshooting Wiring, Diagnostics, and Common Mistakes
36:58 Customer Impact: Independence, Freedom, and Lasting Relationships
41:12 Insurance, Rentals, and the Cost of Mobility Vehicle Ownership
45:42 Body Shop Challenges: Repairs, Estimating, and Crash-Tested Parts
51:02 Advice for Technicians: Approach, Caution, and Knowing When to Call Experts
54:59 The Growing Mobility Market & Emerging Trends
57:01 Life-Changing Mobility Solutions: Why This Work Matters
01:02:57 Wrap-Up: Spreading Awareness & Educating Technicians

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