The Human Side of AI: Leadership, Learning, and Adoption with James Lees
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The Human Side of AI: Leadership, Learning, and Adoption with James Lees
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In this episode of Microsoft Insurance Corner, Steve and Heather are joined by James Lees, Head of Insurance & Investments at Microsoft UK, to discuss what successful AI transformation really looks like. They explore the shift from AI hype towards real business value, the importance of culture and trust, and why adoption increasingly needs to be treated as an organisational challenge rather than simply a technology programme. James Lees also shares Microsoft's own experiences of experimenting, learning from approaches that have not worked and using champions, prompt sharing and gamification to encourage adoption. The conversation also looks beyond the workplace, including how James Lees's family uses AI for learning and everyday life, and why responsible use and appropriate controls remain so important.