Most employers want to be good bosses, and most employees want to do good work. Most of them still walk into the next relationship carrying the last bad one. For Alex Tieu, CEO of JLG Lawyers, that gap is the part of business AI can't solve, and closing it is a leadership decision.

Key Takeaways:

• Name the baggage you bring to every hire.
• Alex calls it the ex-boyfriend effect: carrying the sins of a past employee or boss into a new relationship.
• Keep seeing possibility in people after being burned.
• Alex has had employees embezzle from her and still says a leader who stops seeing possibility becomes their own worst enemy in growth.
• Start before you have all the answers on AI.
• Nobody knows exactly what they're doing yet, and waiting for certainty is the bigger risk.
• Treat AI as an affirmation machine and build safe space for dissent.
• AI tends to tell you what you want to hear, so real change comes from teams free to tell you what they think.
• Design the architecture of your AI workflow.
• At JLG, nothing goes out without a paralegal and an attorney reviewing it, and who does what is tracked.
• Build career paths around where people are in life.
• JLG offers different tracks and a paid apprenticeship that lets paralegals become attorneys while working and without debt.

Alex grew JLG from 15 cases and six employees to more than 2,000 cases and 80 people in five years. She credits designing different roles (support attorneys, trial attorneys, lead attorneys who build mini firms) and a paid apprenticeship around where people are in their lives.

Connect with Alex:
JLG Lawyers Website

JLG Lawyers LinkedIn

JLG Lawyers Instagram

Alex Tieu LinkedIn

Alex Tieu Instagram

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