The Fear of Losing Clients When You Rebrand (And How to Bring Them Along)
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Tropicana lost $30M in 2009. Gap retreated after backlash in 2010. Coca-Cola's "New Coke" failed spectacularly in 1985. Cracker Barrel faced such fierce resistance in 2025 that they reversed their rebrand entirely.
Now you know: rebrands can go south. Fast.
Your business has grown. You're doing bigger work, attracting better opportunities. But the moment someone mentions rebranding, your chest tightens — not because you doubt the need, but because you're thinking about them. The clients who stood with you when your logo was a Canva template. Who sent referrals. Who trusted you before the market did.
What if they don't like the change? What if they think you've lost your humility? What if they feel like you've outgrown them?
Here's the truth: Change doesn't distance people — unexplained change does.
What you'll learn:
- Why clients rarely leave because you changed (they leave because they weren't included)
- The Client Inclusion Playbook: 3 phases to evolve with your clients, not away from them
- Phase 1 — The Whisper Phase: Make your core clients feel chosen, not surprised
- Phase 2 — The One-Month Transition: Two timelines (30-day fast track vs 90-day practical track)
- Phase 3 — The Celebration Phase: Anchor change in gratitude so clients see themselves in your progress
- The 6 most important touchpoints to update (in order of priority)
When you invite clients into your evolution, they don't just tolerate the new brand — they defend it. Because people don't resist progress. They resist surprise.
You don't honor your earliest clients by staying small — you honor them by growing in the direction they believed you could.
📊 Take the C4 Brand Quiz: https://c4brandquiz.scoreapp.com/
🌐 Kenyan Grafik: https://www.kenyangrafik.com/