In this episode, we sit down with our Guide Team to talk about how we’ve scaled thoughtfully to support our growing membership—without losing the personal touch that matters most.

We explore how we ensure new team members are equipped to provide accurate, consistent information, how enhanced systems empower our Guides to better support members, and why truly listening means hearing not just what members ask—but what they don’t always say out loud.

The conversation also dives into how we train our Guides to imagine themselves sitting at the kitchen table with members, meeting them where they are with empathy and care. We’ll share practical takeaways that brokers can use too, recognizing that members often turn to you with the same questions and concerns.

A great listen for anyone focused on delivering a better, more human member experience.

In this episode, we team up with Devoted Medical to break down the power of Virtual Primary Care, what it is, how it works, and why it can be at time even more convenient (and effective!) than an in-office visit.

We cover how members get support for labs, tests, and vital readings, and how Devoted Medical keeps everything smooth and connected behind the scenes.

You’ll also learn who benefits most from virtual care, from those managing chronic conditions to anyone who wants easy, high-quality care from home.

If you're looking to elevate how you talk about virtual primary care or you’re curious about how virtual care can help your members live healthier and happier, this episode is a must-listen.

Welcome to Season 3 of the Devoted Podcast! We’re kicking things off with a hot topic that every broker and partner should know about how C-SNP attestations and verifications really work, and how Devoted ensures every member gets the care and support they deserve.

We’ll also take a deep dive into the world of Medicaid; tackling some of the most common questions and myths we hear, from auto-enrollment to eligibility nuances and everything in between.

So grab your headphones, get comfortable, and join us as we unpack what’s new, what’s important, and what you need to know heading into this AEP season.