Dans cet épisode, Nanou Mav, mon amie de longue date qui travaille depuis près de vingt ans dans le service à la clientèle et moi discutons de façon candide du rôle des RH en entreprise, face aux tactiques d'intimidation et de harcèlement des employés que nous avons pu observer, entrainant souvent des cas de burn out professionnel.

PS: mes excuses pour la qualité du song. Je travaille pour améliorer la qualité des enregistrement téléphonique.

Bonne écoute!

Carole T.

In this episode, I discuss the last reason why many customer service departments are often difficult to reach by phone or e-mail.

this is the last part of the series. Here is a summary of the previous reasons and episodes. You may always go back and listen again to these episodes if you wish.

Title: Episode 4 - Two reasons why Customer Service reps are difficult to reach

Content:

• Reason #1 - The countless number of meetings.
• Reason #2 - the underperforming systems and processes

Title: Episode 5 - Three reasons why Customer Service reps are difficult to reach

Content:

• Reason #3 The Digital pollution
• Reason#4 Capacity shortage
• Reason #5 : The constant disruptions

Title: Episode 6 - One last reason why Customer Service reps are difficult to reach

Content:

• Reason#6 The excessive multitasking habits