They're a wonderful person. You genuinely enjoy their company. Your team likes them. But they're not performing in their role and it's affecting everyone. How do you fire someone when you actually like them as a human being?

Anna and Kendall tackle this emotionally complex situation with remarkable honesty, drawing from their own painful experiences. As Anna admits, "Kendall's a much better firer than me" – acknowledging that this is a skill most healthcare providers aren't naturally equipped with.

The key insight? As Anna explains: "You take yourself out of the equation. It's not about you. It's not about whether you're friends... It's simply, it's not a match for the company at this time." This reframe transforms a personal rejection into a business reality.

Kendall shares a critical tool – using a script: "Thanks for meeting today. I have some bad news. This is difficult for me... So I wrote some things out and I'm actually just going to read it." This approach protects both parties and keeps the conversation from devolving into an emotional negotiation.

The conversation also addresses the harsh reality of relationships post-termination. As Kendall notes: "Very rarely are they going to welcome or initiate a relationship forward." This is often the hardest part for practice owners who've found someone they genuinely like.

If you're avoiding a difficult termination because you like the person too much, this episode provides both the practical tools and emotional permission to do what needs to be done.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Get all the links, resources and show notes here: https://wellnesscentercreators.com

And for information regarding our upcoming retreat, go to: https://www.wellnesscentercreators.com/retreats

Sponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

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