Discover how to turn one-time guests into loyal advocates with a simple, scalable loyalty loop. In this episode, Steve Haase shares insights on why traditional loyalty programs fall short in the short-term rental world and how to leverage automation and personal touches to boost guest retention. Learn practical tactics like using SMS over emails and personalizing experiences effortlessly. Perfect for hosts and property managers looking to increase repeat bookings and revenue. Tune in to transform your guest experience and bottom line.

Is the Great British seaside back? Chris Webb, MP for Blackpool South, joins us to discuss how his iconic hometown is spearheading a national tourism comeback.

While many see coastal towns through a lens of nostalgia, Chris argues they are the key to unlocking millions in UK growth. In this episode, we explore:

• The Infrastructure Gap: Why broken transport links are the biggest hurdle to local economies.
• Beyond the Weather: Moving away from seasonal reliance through innovative hospitality.
• Devolution & Power: Why local autonomy is essential for coastal regeneration.
• The Blackpool Model: How the UK’s most famous resort could provide a blueprint for seaside towns nationwide.

From personal stories of Blackpool’s "Golden Era" to the hard truths of modern government support, this is a deep dive into the future of UK tourism.

In this episode of The Check-In, Charles Mullany, CEO of Host Genius, discusses the critical transition from viewing property management as a job to recognizing it as a business. He emphasizes the importance of outsourcing, particularly hiring an executive assistant, to reclaim time and focus on growth. The conversation explores the challenges of owner retention, operational scaling, and the necessity of trust in delegation. Charles shares insights on effective strategies for growth, the significance of understanding business identity, and the operational hurdles faced when scaling beyond a certain number of properties.