The Capacity Operating Model: Repairing Systems Before High Performance Slips into Overdrive
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The Capacity Operating Model: Repairing Systems Before High Performance Slips into Overdrive
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Ep. 122: The Capacity Operating Model: Repairing Systems Before High Performance Slips into Overdrive
In a corporate landscape accelerated by constant pressure and technological change, it is easy to default to chronic urgency as the standard operating rhythm. We are told that individual self-care is the ultimate fix, but for many high-achieving teams, those clichés don't solve the quiet erosion of strategic capacity caused by overloaded operational systems.
Today’s guest argues that real resilience isn't about pushing harder—it's about treating capacity as a core part of the operating model rather than an afterthought.
In this episode, we unpack:
- Why traditional burnout fixes and surface-level self-care fail to address systemic operational friction.
- How leaders can measure early risk indicators before high performance quietly slips into overdrive.
- Why the most durable business outcomes come from protecting team bandwidth in the messy middle of growth.
About Our Guest: Alison Campbell is the founder of unBurnt and an Executive in Residence and Workplace Wellbeing Researcher with Bentley University’s Center for Health & Business. With nearly two decades of experience in finance, e-commerce, and HRTech—including serving as a Chief of Staff and Head of Strategy & Analytics—Alison sits at the intersection of business operations, data transformation, and culture. Today, she helps COOs, CPOs, and executive teams move past idealized corporate-speak to rebuild strategic capacity and remove operational friction.