In this episode, we explore how Guardian is raising the bar for customer experience. Discover how their relentless commitment to improving customer outcomes has earned them multiple five star service awards. We dive into their strategies for enhancing accessibility and satisfaction— from putting the right agents in place to leveraging the power of the Genesys Cloud platform and unlocking the art of the possible.

Joining the conversation are Martin Tamblin, Front Office Manager at Guardian, and Will Lusted, Senior Account Manager at Kerv, who share insights on driving meaningful change and setting new standards in customer care.

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Listen to our latest podcast as we talk to the award-winning Walsall Council about their transformation in resident experience - increasing accessibility and customer satisfaction by utilising existing functionality and AI - no budget increases needed! Featuring Kiran Grewal-Lehal, Customer Delivery Manager and an interesting chat about AI.

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Join us and UCL on a journey through their CX priorities, transformation and future plans featuring Ian Calkin, Platform Service Owner.

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Join us and Atom bank on a journey through their CX priorities, transformation and future plans featuring Ben Evans, Customer Support Manager and Emily Callander, Configuration Specialist.

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