ACT-IAC’s 2026 Health Innovation Summit featured a panel on mission-critical AI decision-making across CMS, FDA, and NCI. Panelists described AI’s growing day-to-day role, including secure NIH-wide tools, productivity gains (reported time savings), and reducing administrative friction like performance reviews, emphasizing impact occurs when AI is embedded in workflows with “human in the lead.” The session closed with vendor guidance: show products via video, be future-focused, lead with data-sharing and tool strengths, and bring a “total package.”

https://www.actiac.org/act-iac-event/fellows-friends-day-domaine-fortier

Summary - A Hole in One with ACT-IAC

Voyagers Program | ACT-IAC

Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

Learn more about membership at https://www.actiac.org/join.
Donate to ACT-IAC at https://actiac.org/donate.

Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound

(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)

Proud to have Gary Washington on today's show. He is a former Air Force member, longtime federal IT leader, and former USDA CIO (eight years), now Chief Strategy Officer at ACT-IAC. Washington recounts his career across agencies including Treasury, HHS, FDA, OMB, and USDA, and explains how military discipline shaped his emphasis on documented plans, accountability, and trust. He discusses common resistance to change in large organizations, USDA’s shift from decentralization toward centralization, and implementing the White House-driven IT Modernization Centers of Excellence through inclusive, business-driven governance, performance measurement, workforce education, RPA training, and results such as deactivating 37 data centers and consolidating networks and end-user support.

https://www.actiac.org/act-iac-event/fellows-friends-day-domaine-fortier

Summary - A Hole in One with ACT-IAC

Voyagers Program | ACT-IAC

Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

Learn more about membership at https://www.actiac.org/join.
Donate to ACT-IAC at https://actiac.org/donate.

Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound

(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)

A panel discussion from CX Summit event, on unifying customer data to deliver seamless service across channels. Panelists describe diverse customers and the consequences of siloed data, including repeated identity verification, poor experiences, and high stakes errors like incorrect benefit payments or misdirected medications.

https://www.actiac.org/act-iac-event/fellows-friends-day-domaine-fortier

Summary - A Hole in One with ACT-IAC

Voyagers Program | ACT-IAC

Subscribe on your favorite podcast platform to never miss an episode! For more from ACT-IAC, follow us on LinkedIn or visit http://www.actiac.org.

Learn more about membership at https://www.actiac.org/join.
Donate to ACT-IAC at https://actiac.org/donate.

Intro/Outro Music: See a Brighter Day/Gloria Tells
Courtesy of Epidemic Sound

(Episodes 1-159: Intro/Outro Music: Focal Point/Young Community
Courtesy of Epidemic Sound)