Episodi

  • 1050: You Don't Need More Patients Just a Better System - Sameer Bhasin

    1050: You Don't Need More Patients Just a Better System - Sameer Bhasin
    May 22 2026
    Many practices keep looking for more new patients when the bigger problem is the gap between what gets diagnosed and what actually gets scheduled, completed, and collected. In this episode, Kirk Behrendt talks with Sameer Bhasin of CareCredit about building reliable, measurable systems that make unscheduled dentistry visible, tighten the diagnose-to-schedule pathway, and improve follow-through so patients get the care they need without adding more chaos to the schedule. You’ll learn how to create an actionable dashboard, protect procedure time, clean up revenue cycle habits, and use technology to amplify (not replace) your workflow. Listen to Episode 1050 of The Best Practices Show!Main Takeaways:Most private practices aren’t short on diagnosing treatment; they’re short on conversion and follow-through.Unscheduled dentistry should be broken down into a dashboard by timeframe, procedure type, value tier, and patient readiness so it becomes actionable.A strong diagnose-to-schedule pathway requires consistent handoffs, clear “why now,” and protecting schedule time for the procedures you want to do.Production on paper isn’t the same as performance because value is often lost in handoffs, case acceptance, scheduling, and collections.Clean revenue cycle discipline includes early benefit verification, collecting patient portions appropriately, and consistent weekly AR and aging-claims follow-up.Technology should amplify an existing workflow (analytics, reminders, online scheduling guardrails) rather than replace human follow-up and accountability.As a benchmark, about 10% of patients should be applying for third-party financing to ensure financial options are part of the process, not an afterthought.Snippets:00:00 Unscheduled dentistry is the opportunity most practices aren’t working.08:23 How to build an unscheduled treatment dashboard by time, procedure, and value tier.11:52 Standardizing the diagnose-to-schedule pathway and creating urgency with the “next best appointment.”15:40 What a “clean revenue cycle” looks like and why write-offs are a major hidden problem.18:05 Technology amplifies a workflow; it doesn’t replace one.20:10 The metrics Samir watches, including the 10% financing application benchmark.23:10 The “Great Wall of China” myth and how misconceptions show up in practice systems.26:55 Approval rate realities and why you can’t get approvals without applications.33:00 What a CareCredit practice review reveals and how it’s used to find opportunities.35:45 A simple action plan: pull the last 90 days of unscheduled dentistry and call the top 20 patients.Guest Bio/Guest Resources:Sameer Bhasin, Vice President of Strategic Alliances at CareCredit, is responsible for working with dentistry’s key opinion leaders and educators to gather the latest insights and trends. Previously, Mr. Bhasin held positions as a CareCredit Practice Development Manager and Regional Sales Manager where he acquired more than a decade of front line practice experience. He holds both a Bachelor’s Degree and Master’s Degree in Business and an MBA in Healthcare Administration.Email: sbhasin@carecredit.comSocial: https://www.facebook.com/sameer.bhasin/https://www.instagram.com/sam.i.am.329/More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    39 min
  • 1049: How to Turn Core Values Into Daily Decision-Making Tools - Heather Crockett

    1049: How to Turn Core Values Into Daily Decision-Making Tools - Heather Crockett
    May 20 2026
    Core values sound simple until you try to use them to lead a team consistently, especially when things get busy or uncomfortable. In this episode, Kirk Behrendt explains how to turn core values into daily decision-making tools with Heather Crockett, coach at ACT Dental.You’ll learn how to make values behavioral and observable, build them into your communication rhythms, and use them as a practical filter for hiring, accountability, and tough leadership calls. Listen to Episode 1049 of The Best Practices Show!Main Takeaways:Core values only work when they drive daily behavior, not when they’re just words on a wall.Values must be actionable and observable so the team can interpret and apply them consistently.“Core values without function” shows up as subjective interpretations, inconsistent culture, and leaders hesitating to hold people accountable.Make each value behavioral by defining what it means, documenting examples of how it shows up, and listing the results when it’s alive and well.Operationalize values by embedding them into hiring, onboarding, daily huddles, weekly team meetings, monthly check-ins, and quarterly planning.Use values as the decision-making filter for real-time issues like scheduling, finances, patient care, and team dynamics to reduce decision fatigue.Hire and evaluate people on two criteria: they get results and they fit your core values, using tools like a Right Person, Right Seat scorecard.Snippets:00:00 How to turn core values into daily decision-making tools.02:10 Why core values matter only if they drive behavior.03:10 Why vague values (like “excellence” or “integrity”) don’t work as daily tools.04:30 What “core values without function” looks like inside a practice.06:10 How to make values behavioral with definitions, examples, and outcomes.08:00 Using “anti-values” and standout team behaviors to clarify what you want.10:10 Putting core values into systems and communication rhythms.12:10 Using huddles and team meetings for value shout-outs and accountability.18:00 Using core values as a daily decision filter to reduce decision fatigue.22:10 Heather’s final takeaways on visibility, systems, and reflection.23:50 BPA tools mentioned: Identifying Core Values, bringing values alive, Right Person Right Seat scorecard.Guest Bio/Guest Resources:Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting.Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues.She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling.Resources mentioned in this episode:Identifying Your Core Values (exercise outline): https://www.actdental.com/hubfs/Identify%20Your%20Practices%20Core%20Values.pdfBPA tool on how to bring core values alive:https://www.actdental.com/free-resources/how-to-bring-your-core-values-aliveRight Person, Right Seat scorecard:https://www.actdental.com/blog/2-key-tools-for-accountability-successMore Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    26 min
  • 1048: Metric Mondays: Burnout Is a Business Signal, Not a Personal Failure - Ariel Siegel

    1048: Metric Mondays: Burnout Is a Business Signal, Not a Personal Failure - Ariel Siegel
    May 18 2026

    Burnout can feel like a personal failure, but it often shows up because the business isn’t operationally aligned. In this episode, Kirk Behrendt brings back coach Ariel Siegel to explain why burnout is a business signal, what numbers reveal the real problem, and which metrics to track so your schedule, profitability, and energy feel more sustainable.

    You’ll learn how days worked, write-offs, and margin create (or relieve) pressure — and what to start measuring right now to regain control. Listen to Episode 1048 of The Best Practices Show!

    Main Takeaways:

    • Burnout often feels personal, but it is typically a signal that something in the business is not working.
    • Adding more hours, skipping lunch, and squeezing in patients can increase effort without delivering proportional financial relief.
    • Days worked and write-offs have risen significantly post-COVID, creating instability and stress when margin becomes inconsistent.
    • Recovery is a requirement for success, and time away from the practice must be built in, not “earned” later.
    • Dentists must track the true number of clinical days worked because most don’t know the real number from the prior year.
    • Margin matters more than production because it shows what is left after overhead and debt, and it reveals profit leaks.
    • Write-offs must be understood by source so you can see how many days you are effectively working “for free” and build a plan to improve.

    Snippets:

    00:00 Metric Monday Intro

    01:35 Burnout Is A Signal

    03:36 When It Goes Wrong

    04:56 Post COVID Metrics Shift

    06:16 Margin Stress Spiral

    08:26 Getting It Right

    09:51 Track Days And Margin

    13:15 Busy But Not Profitable

    14:55 Action Step Write Offs

    16:47 Resources And Wrap Up

    Guest Bio/Guest Resources:

    Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process!

    Guest resources mentioned in this episode:

    • PPO Freedom Course: https://www.actdental.com/free-resources/ppo-roadmap/

    More Helpful Links for a Better Practice & a Better Life:

    • The Best Practices Show: https://www.actdental.com/podcast/
    • Best Practices Association: https://www.actdental.com/bpa
    • Upcoming Events & Workshops: https://www.actdental.com/events/
    • Smile Source: https://www.smilesource.com/
    • Subscribe on Apple Podcasts: https://podcasts.apple.com
    • Subscribe on Spotify: https://open.spotify.com
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    18 min
  • 1047: The PPO Trap: Why More Patients Can Mean Less Money - Miranda Beeson

    1047: The PPO Trap: Why More Patients Can Mean Less Money - Miranda Beeson
    May 15 2026
    When PPO write-offs climb, adding more patients can increase stress while decreasing profitability. In this episode, Kirk Behrendt sits down with Miranda Beeson, ACT’s Director of Education, to unpack “the PPO trap” and explain why more patients can mean less money. You’ll learn how to spot the effort gap, gather the right data before making insurance decisions, and shift the insurance mindset and language so your team can confidently support a more profitable model—whether that means going fully fee-for-service or reducing PPO exposure strategically. Listen to Episode 1047of The Best Practices Show!Main Takeaways:More patients can increase production but still reduce profit when write-offs and effort gap widen.Practices should make PPO decisions with data—not emotion—by analyzing write-offs, plan mix, production, and procedure impact.Going fee-for-service must match your business model and requires leadership, team alignment, and consistent communication.If you’re not ready to go fully out-of-network, you can improve profitability by tracking write-offs per plan and participating selectively.Capacity matters: if you have holes in the schedule, it may not be the right time to drop plans aggressively.Teams must shift language from “coverage” to “benefits” and keep clinical recommendations separate from insurance limitations.Front office and team buy-in are critical, because inconsistent messaging and fear-based language will sabotage the transition.Snippets:00:00 More patients doesn’t automatically mean more profit—and why the effort gap matters.04:59 How write-offs have grown after COVID, including practices seeing 30–55%+.10:18 Why going fee-for-service isn’t just an insurance decision—it’s a business model and leadership decision.14:22 The key data to review before dropping a plan (patients, production, write-offs, procedures, attrition tolerance).18:40 How to participate strategically: track write-offs per plan, evaluate plan impact, and consider fee negotiation.22:29 How to identify “poor fit” plans and include admin team friction (appeals, phone time, denials) in the decision.28:05 The mindset shift: insurance as a benefit, not coverage—and why insurance shouldn’t drive diagnosis.31:53 Language that protects the health recommendation and reduces insurance-driven conversations.36:48 How to answer “Do you take my insurance?” without undermining value or confidence.38:10 First steps: confirm you bill full fees, know true write-offs, and clarify your practice model direction.Guest Bio/Guest Resources:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.Resources mentioned in this episode:PPO Roadmap: https://www.actdental.com/free-resources/ppo-roadmap/\Say This Not That: https://www.actdental.com/hubfs/Say%20This%2C%20Not%20That%20-%20Fillable.pdfTo The Top Study Club: https://www.actdental.com/ttt/More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    43 min
  • 1046: The 5 Keys To Case Acceptance - Dr. Jim McKee

    1046: The 5 Keys To Case Acceptance - Dr. Jim McKee
    May 13 2026
    When patients don’t accept treatment, most dentists assume it’s about money — but the real breakdown often happens earlier in the process. In this episode, Kirk Behrendt brings back Dr. Jim McKee to share the five questions that determine whether a patient will say yes and whether you should take the case. You’ll learn how to diagnose the real problem, frame expectations, evaluate timing and affordability, and build the kind of trust that prevents conflict in complex dentistry. Listen to Episode 1046 of The Best Practices Show!Main Takeaways:Case acceptance starts when the dentist clearly understands the problem and has a predictable solution.Patients say no when they understand the complaint but don’t understand the real diagnosis or why the proposed solution makes sense.Many declined treatment plans are a timing issue in the patient’s life, not a fee issue.Affordability often comes down to phasing treatment while clearly explaining the risks, changes, and potential added cost over time.Unrealistic expectations — clinical, financial, or both — are a leading cause of difficult cases and post-treatment conflict.Trust is built by accurate diagnosis, transparent expectation-setting, and having the clinical skills to manage complex problems.You should trust your “spider senses” and be willing to lose the case early rather than getting stuck in treatment you can’t deliver predictably.Snippets:00:00 Where the “five keys to case acceptance” came from.00:05 “Checkers vs. chess” patients and why Julie’s case changed the conversation.00:07 Why tooth-based solutions fail when the problem is skeletal or joint-based.00:11 Unrealistic expectations and the hidden mismatch between insurance and “perfect” dentistry.00:17 Why “too expensive” is often a timing issue, not the real reason patients delay.00:19 The money question: phasing complex cases without surprising patients later.00:25 The trust question and why sustaining practices are built on relationships, not volume.00:30 How to think through failure points before you start treatment.00:33 Why it’s better to lose up front than disappoint a patient mid-treatment.00:38 Where to learn more: online training, hands-on workshops, and a Chicago study club.Guest Bio/Guest Resources:Dr. Jim McKee is a restorative dentist and educator focused on occlusion, TMD, and restorative diagnosis. He is a member of the Spear Resident Faculty. He has maintained a private practice since 1984 in Downers Grove, Illinois, where he treats a wide variety of cases with a focus on predictable restorative dentistry. He is a member of the American Academy of Restorative Dentistry and former president of the American Equilibration Society. He has lectured both nationally and internationally for over 25 years and directs several study clubs. Dr. McKee graduated from the University of Notre Dame in 1980 and earned his dental degree from the University of Illinois College of Dentistry in 1984.Guest Resources Mentioned:Online program through Phelan Dental Seminars: https://courses.phelandentalseminars.com/tmd-pdsAdvanced Occlusion Workshop at Spear Education : https://app.speareducation.com/events/workshops/advanced-occlusionMore Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    41 min
  • 1045: Metric Mondays: Volume Masks Inefficiency Longer Than Any Other Metric - Robyn Theisen

    1045: Metric Mondays: Volume Masks Inefficiency Longer Than Any Other Metric - Robyn Theisen
    May 11 2026
    When your schedule is packed, it’s easy to assume your practice is healthy—but “busy” can hide low productivity and weak profitability. In this episode, Kirk Behrendt brings in ACT Dental coach Robyn Theisen to explain why volume masks inefficiency longer than any other metric, how “busy” becomes a false proxy for performance, and what to measure instead. You’ll learn how to compare number of visits with production per visit and production per hour, what inefficient schedules look like, and how to build a strategic schedule that slows down on purpose while producing more. Listen to Episode 1045 of The Best Practices Show!Main Takeaways:A full schedule can look healthy while profitability is not there because volume can hide inefficiency.“Busy” is a false proxy and has zero value unless you connect it to productivity and profitability.Compare number of visits with production per visit (PPV) and production per hour (PPH) to see whether you’re churning through patients or producing efficiently.Low PPV and low PPH often show up as lots of short, low-value appointments and reactive treatment planning that keeps the day running long.Inefficient volume creates physical fatigue and mental fatigue when the activity doesn’t match what ends up in the bank account.A practice that gets it right builds a strategic schedule with the right mix of procedures, not just filled spots, and matches time to clinical complexity and value.Start by planning the year (days worked, vacations, holidays, CE, meetings), set an annual production goal, and break it down into a daily target to build the schedule around.Snippets:00:00 Why a busy schedule doesn’t automatically mean a profitable schedule.03:10 Why “busy” is a false proxy and what “time is the new rich” looks like.04:05 The homework metric: calculate PPV, PPH, and compare them to number of visits.06:00 What inefficient volume looks like in the schedule and treatment planning.08:05 What it looks like when a practice gets it right with a strategic schedule.11:05 The first step: plan your year, set annual goals, and convert them into a daily production target.12:00 Why write-offs matter and how inaccurate assumptions can hide the real numbers.Guest Bio/Guest Resources:Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.Resources mentioned in the episode:Pro Coaching (ACT Dental): https://www.actdental.com/proTo The Top Study Club: https://www.actdental.com/ttt/More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    14 min
  • 1044: What is Dental Loss Ratio (DLR) and Why It's Important to Dentists - Shelley DeGroff

    1044: What is Dental Loss Ratio (DLR) and Why It's Important to Dentists - Shelley DeGroff
    May 8 2026
    Dental insurance rules are changing fast, and “dental loss ratio” (DLR) is becoming a key issue dentists can’t ignore. In this episode, Kirk Behrendt sits down with Shelley DeGroff of PPO Advisors to explain what DLR is, how it works, why states are adopting it, and what it could mean for premiums, access to coverage, and the future of PPO participation. You’ll learn how DLR is measured, what accountability could improve for patients and practices, and where to watch for state-by-state updates as the market shifts. Listen to Episode 1044 of The Best Practices Show!Main Takeaways:Dental loss ratio (DLR) is the percentage of dental insurance premium dollars spent on patient care rather than overhead, administration, or profit.DLR is state-specific legislation, and states can require carriers to meet a target percentage or refund premium dollars back to patients.The current national average DLR discussed is about 64%–67%, which is driving efforts to push DLR targets into the 80% range.As DLR expands, dentists may see operational improvements like fewer denials and faster claims processing, depending on how carriers respond.One downside risk is that some carriers may raise premiums or exit certain markets, making coverage harder to find or more expensive for employers and patients.NCOIL (National Council of Insurance Legislators) has a model DLR framework that states can use as a starting point when drafting legislation.Dentists should track DLR activity through their state dental society and stay engaged in the legislative conversation as changes accelerate.Snippets:00:00 Why dentists need to understand dental loss ratio (DLR).04:00 What DLR is and how premium dollars are measured against patient care.06:00 How state DLR laws can trigger refunds of premium dollars to patients.09:00 The national average DLR discussed (64%–67%) and the push toward the 80s.10:00 Why brokers may feel the squeeze first as carriers adjust to DLR pressure.12:00 How relying on PPO lists can become riskier as networks and rules shift.13:00 A warning sign: treatment planning based on insurance instead of clinical judgment.18:00 What NCOIL is and how it influences state DLR bills.19:00 How DLR could mirror medical loss ratio dynamics, including premium pressure.24:00 Where to start: practice evaluation and understanding how insurance impacts the business.Guest Bio/Guest Resources:Shelley DeGroff, founder and CEO of PPO Advisors, knows dentistry. After graduating from the University of Nebraska, she began working as a dental receptionist in a nearby dental office. After completing her certification as a dental assistant, Shelley transitioned to become a successful office manager. It was in that role that Shelley began noticing the need for PPO negotiations for her employing doctor. This experience began the business model for PPO Advisors, which has now become a nationwide industry leader.Resources mentioned in the episode:PPO Advisors website: https://ppoadvisors.com/PPO Advisors blog: https://ppoadvisors.com/ppo-insights/blog/NCOIL (National Council of Insurance Legislators) model dental loss ratio framework:https://ncoil.org/wp-content/uploads/2024/01/NCOIL-DLR-Model-Health-Cmte-Adopted-1-26-24.pdfMore Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    43 min
  • 1043: Don’t Lose the Why: Leading Through Service in Dentistry - Miranda Beeson

    1043: Don’t Lose the Why: Leading Through Service in Dentistry - Miranda Beeson
    May 6 2026
    Do you ever catch yourself thinking, “Why am I even doing this?” When dentistry becomes all noise—production goals, staffing issues, and nonstop mental load—it’s easy to lose your purpose and drift into burnout. In this episode, Kirk Behrendt brings back practice coach Miranda Beeson to explain how reconnecting to service—without sacrificing yourself—restores energy, strengthens leadership, and makes the work meaningful again. You’ll learn how service applies to patients, your team, your profession, and your community, plus practical ways to re-anchor your mindset through daily habits and better language around numbers. Listen to Episode 1043 of The Best Practices Show!Main Takeaways:Dentistry is a helping profession, and burnout grows when purpose gets replaced by task-focus, noise, and transactional thinking.Service is not self-sacrifice; you have to protect boundaries and run a strong business to serve appropriately.When patients become “appointments” or “dollar signs,” fulfillment drops and emotional fatigue increases for both doctors and teams.Serving your team means creating an opportunity for financial stability, fulfillment, and development—not just expecting performance.Leadership is a mindset, not a title, and anyone can lead by showing up with an others-focused approach.Serving the profession and community through mentorship, study clubs, and giving back can restore meaning and re-energize seasoned dentists.Re-anchoring daily to purpose and gratitude helps reset mindset, improves team language around metrics, and supports healthier leadership.Snippets:00:00 Burnout And The Why01:23 Meet Coach Miranda03:02 Dentistry Noise Overload04:22 Service Fuels Purpose06:22 Serve Without Sacrifice09:06 When Service Gets Lost14:10 Serving Patients Deeply16:50 Serving Your Team20:52 Leadership Without Titles22:21 Serve Dentistry Community24:15 Community Service Mindset24:32 Mentorship Stories25:34 Giving Back Fuels Joy27:12 Keep the Fire Lit27:25 Margin and Mindsets29:07 Practical Reset Tips30:16 Purpose in Huddles31:41 Gratitude Over the Gap33:38 Reframing Numbers as Care35:03 Accountability and the Right People37:14 Final Takeaways on Service41:28 Core Purpose and Resources42:41 Podcast FarewellGuest Bio/Guest Resources:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaBest Practices Resources:https://www.actdental.com/free-resources/Upcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    43 min