Transamerica Juvenile Insurance Options: FE Express Whole Life & IUL Express Walkthrough Scott Grode introduces Transamerica's juvenile coverage options for agents, outlining support contacts (FE Express support line, sales desk hours, and internal partner contacts) and upcoming FE Express draft-date updates in October and early Q4. He explains the juvenile FE Express whole life final expense policy—instant decision, digital-only, ages 15 days to 17, $5,000–$100,000 face amount, one juvenile risk class, SSN required, available for U.S. citizens and green card holders, and parents must be owners (grandparents can become payers only after first premium). He demonstrates quoting, in-person/virtual signatures, multiple policies, portal registration, policy promise download, and how to monitor missed payments via Transamerica Life Access. He then reviews the juvenile FFIUL Express (ages 15 days to 17, up to $250,000), shows quoting with one-click solves and customization, and notes cash value, illustration reliability, and Milliman report disputes.

00:00 Welcome and Agenda

00:46 Support Contacts Overview

02:26 Upcoming Express Updates

04:24 Juvenile Express Product Basics

05:36 Eligibility and Ownership Rules

08:36 Accessing the Agent Portal

10:49 Application Flow and Signatures

13:47 Approval and Locking Coverage

16:06 Policy Promise and Client Portal

20:25 FAQs Paper and Cash Value

24:22 Finding Policies in Portal

26:05 Life Access Inforce Documents

27:22 Payment Alerts Notification Bell

28:46 Payments and Milliman Fixes

30:39 Portal Demo and No Card Fees

32:21 Introducing Juvenile IUL Express

36:06 Ownership Limits and Stacking

36:58 IUL Quote Tool Walkthrough

39:52 One Click Solves Compared

43:16 Customize Optimal Switch Strategy

45:31 Index Options and Illustration Download

50:07 Q&A Resources and Wrap Up

Transamerica FE Express Update + Empathy Demo (LifeVault, Loss Support & Agent Connect) Scott Grody (Transamerica RVP) shares key Transamerica contacts (FE Express support, sales desk, and his team), reports $5M in year-to-date paid production, and announces Immediate Solution has been sunset as of Sept. 1, consolidating final expense into FE Express with Premier and Select Risk Classes. He introduces Larissa Zodko (Empathy RVP), who demos Empathy's three components: LifeVault for policyholders to create state-specific estate documents (trust, will/pour-over will, POA, healthcare and funeral directives, special needs trust) and securely store files\; Loss Support for beneficiaries with an app-based care plan, human 24/7 chat, funeral planning, probate guidance, obituary help, and account closure\; and Empathy Connect for agents via Transamerica Agent Home to view client status, re-invite clients, access multilingual marketing/training, and support beneficiary engagement. Empathy is included on all FE Express policies and on eligible IULs ($250K+), effective for policies issued July 1 or later, with a NYC activation-rate contest announced. Scott also previews FE Express updates: moving issue date to first successful payment (early Oct) and enabling in-force draft date changes (Q4).

00:00 Welcome and Agenda

00:34 Key Support Contacts

02:16 FE Express Updates

03:46 Introducing Empathy Rider

05:11 Larissa Background

06:16 Empathy Overview

08:01 Three Core Components

09:37 Care Team Support

11:31 Empathy Connect Portal

13:15 LifeVault Onboarding

14:50 LifeVault Features Tour

18:17 Legacy Letters Feature

19:16 Building a Trust

23:19 Q&A Clarifications

24:56 Loss Support App

26:16 After Loss Checklist

26:42 Benefits And Claims Help

27:27 Care Team And Community

28:30 Grief Resources Hub

28:58 Funeral And Probate Tools

30:57 Account Closure Feature

32:09 Agent Q And A

33:56 Empathy Connect Portal

37:01 Marketing And Learning Center

39:38 Contest And Wrap Up

41:10 Policy Eligibility And Security

46:03 Product Updates And Closing