What do business clients actually want from their law firms, beyond excellent legal work? For in-house legal teams managing tight budgets, growing workloads, and pressure from the rest of the business, the experience of working with outside counsel matters just as much as the legal expertise they provide.

This week, I’m joined by Stephanie Corey, founder of UpLevel Ops and co-founder of the Corporate Legal Operations Consortium (CLOC), who has spent 25 years on the buying side of legal services. We dig into what she has learned from working with more than 100 general counsels and chief legal officers, including why predictable pricing matters so much, where the billable hour creates misaligned incentives, and why simply telling clients you are becoming more efficient is not enough.

Get full show notes, links, transcript, and more information here: agileattorney.com/135

Take your law practice from overwhelmed to optimized with GreenLine Legal

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Learn more about Stephanie's work at UpLevel Ops (https://uplevelops.com/) and CLOC (https://cloc.org/)

Sometimes saving the day comes at a cost. After an unexpected problem forced me into a “diving catch” last week, I found myself dealing with the aftermath of pushing my capacity too far.

In this episode, I reflect on what happened and the lessons it reinforced about capacity, utilization, and sustainable work. I share why operating too close to full capacity leaves no room for unexpected challenges, how a lack of slack causes work to slow down, and why relying on diving catches and other heroics is a sign that something in the system may need attention.

Get full show notes, transcript, and more information here: agileattorney.com/134

Take your law practice from overwhelmed to optimized with GreenLine Legal

Follow along on LinkedIn: linkedin.com/in/johnegrant

Your clients are probably already using AI to ask questions about their legal matters. The question is no longer whether they will use these tools, but whether they will use them with the right information and guidance.

In this episode, I explore why telling clients not to use AI may not be the most realistic or helpful approach. I explain what clients are getting from these tools, including instant access, the ability to ask unlimited questions, and a place to work through their concerns, while also discussing the risks they may not understand. I share the six key conversations lawyers should have with clients about using AI during their legal matters.

Get full show notes, transcript, and more information here: agileattorney.com

Take your law practice from overwhelmed to optimized with GreenLine Legal

Follow along on LinkedIn: linkedin.com/in/johnegrant