Today's guest is Thomas Holmes, Chief Actuary, North America at Akur8. Holmes works at the intersection of actuarial pricing, AI governance, and operationalizing analytics inside regulated insurance environments. Thomas joins Emerj Editorial Director Matthew DeMello to discuss how insurers move from AI experimentation to enterprise deployment — particularly when models must satisfy regulators, executives, and the realities of day-to-day actuarial and IT workflows. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the 'AI in Business' podcast! This episode is sponsored by Akur8. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Today's guest is Emma Vitalini, Head of Global Digital Health Technology Innovation at Amgen, where she leads initiatives at the intersection of digital health, data strategy, and clinical innovation. Emma joins Emerj Editorial Senior Editor Marilie Fouche to explore how data and AI are reshaping patient recruitment, consent, and execution in clinical trials, with a focus on decentralized models, scalable compliance, and explainable AI in regulated environments. Emma also shares practical guidance for enterprise leaders on where AI is delivering near-term ROI today, including accelerating patient screening by surfacing unstructured data, reducing enrollment delays through digital and remote monitoring tools, and designing modular, plug-and-play AI platforms that balance speed, flexibility, and regulatory trust. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the 'AI in Business' podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Today's guest is Vasili Triant, CEO of UJET. UJET is a next-generation cloud contact center platform leveraging AI to modernize customer experiences. Vasili joins Emerj Editorial Director Matthew DeMello to unpack the shift from reactive customer service to proactive, data-driven engagement — and why the transition matters for enterprises rethinking the role of their contact centers. The conversation also explores how fragmented data stacks hinder real-time decision-making, why proactive service improves lifetime customer value, and what enterprises can change today to build contact centers that operate more like strategic customer hubs than cost centers. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the 'AI in Business' podcast! This episode is sponsored by UJET.