If you're doing all the things and your business still feels messy, this one's for you.

I hear it all the time: my services are too custom to systematize. And I get it, because parts of your work really are custom. But there's still a baseline every client should move through, and that's the part most people never map.

In this episode I talk about:

• Why "too custom" is usually a mapping problem
• What we actually do on the strategy call when we map your client journey
• Why I ask you why so much, and why it's not a critique
• What to look at before you blame your CRM

The work is on the front end. Do it and everything after connects.

🎙️ABOUT THE HOST

Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.

➡️WAYS WE CAN WORK TOGETHER

🌿 Referral-Worthy Experience
A done-for-you HoneyBook or Dubsado CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE🌿 Client Experience Accelerator

Send Me A Text!

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

Your Client Experience Standard is one sentence that defines the feeling you want your clients to have when they work with you, and the specific things you do to create that feeling every time.

In this episode, I'm walking you through a simple five-minute exercise to name yours, so you know exactly what experience you're creating for your clients, and how to use it as the anchor for mapping your client journey and building your systems.

🎙️ABOUT THE HOST

Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.

➡️WAYS WE CAN WORK TOGETHER

🌿 Referral-Worthy Experience
A done-for-you HoneyBook or Dubsado CRM that organizes your clients, automates processes, and creates a seamless experience. Perfect for service providers ready to streamline operations. LEARN MORE🌿 Client Experience Accelerator

Send Me A Text!

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.

In this episode, I'm joined by my client Tina Ruark-Baker, founder of TRB Creative, where she helps entrepreneurs and business owners grow through LinkedIn strategy, sales coaching, and consulting.

Tina had been in HoneyBook for about 18 months before we worked together. She wasn't starting from scratch, she had things set up, but nothing was connected.

She was managing multiple offers manually, and a lot of the follow-up work was happening at night and on weekends just to keep things from falling through the cracks.

We recently wrapped her HoneyBook CRM build and in this episode she's sharing what the experience was actually like; the process, what shifted, and some of the early wins she's already seeing just two months in.

Including:

• How an automated follow-up email closed two new clients valued at 25K in 30 days (LinkedIn post where Tina shares her win!)
• How she went from spending her evenings on admin to being able to go out to dinner with her husband
• How she took what she learned and built her own HoneyBook lead form as a landing page and used it to book more clients into a group coaching program.

She also shares a bit about RevLab, the revenue-driven community she's currently building for entrepreneurs who want to grow their businesses and stay connected after coaching.

If you've been in HoneyBook for a while and feel like things are kind of working but not really, this episode is worth a listen.

CONNECT WITH TINA RUARK, founder of TRB Creative she helps entrepreneurs and business owners grow through LinkedIn strategy, sales coaching, and consulting.

WEBSITE

LINKEDIN

🎙️ABOUT THE HOST

Hi, I'm Kenniqua Lewter, Client Experience Systems Strategist, HoneyBook Educator, and the host of the Systems Rehab Podcast. I help service providers create client experience systems that save time, strengthen client relationships, and build a business that runs with ease.

Send Me A Text!

If you’re a service provider and you want some hands-on support to get your business systems set up and running smoothly, I have something that might help. My Client Experience Accelerator is a 90-minute strategy session where we tackle your biggest client experience bottleneck, clarify your next steps for systems, and create a clear action plan so your business can run more efficiently. Go to YourSystemsPro.com

Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

Support the show

Thanks for listening! Don't forget to subscribe and leave us a review if you enjoyed this episode.