Jim Glackin, Chief Revenue Officer at COEO Solutions, shares his extensive career journey in the telecom industry, his passion for customer experience, and innovative approaches at COEO to deliver business outcomes. He shares his journey from ATT to a smaller company where the focus is on building better vendor relationships and truly understanding customer outcomes.

This episode offers valuable insights into leadership, channel programs, and leveraging technology for better organizational results.

Chapters

00:00 Introduction to Symplicity Conversations

01:08 Jim Glacken's Career Journey

03:37 The Importance of Mentorship and Connections

14:16 Customer Experience and Technology Integration

19:58 Understanding COEO Solutions

23:14 Innovative Approaches to IT Purchasing

27:29 Quickfire Questions and Personal Insights

33:12 Pilots and Dogs: A Unique Passion Project

40:45 Leadership Lessons Learned

49:25 Final Thoughts and Reflections

Key Topics

Jim Glackin's career evolution over 30 years in telecom

The importance of customer care and relationship building

How COEO is redefining vendor and partner collaboration

The role of technology and cloud in modern business

Leadership lessons learned from large corporations to startups

The significance of mentorship and networking in career growth

#telecom, #leadership, #customerexperience, #channelprograms, #technology, #COEO, #businessoutcomes, #careerjourney

In this episode, Alexis Bertholf of Megaport shares her inspiring journey from aerospace engineering to tech sales and social media influence. She discusses the importance of personal branding, adaptability in technology, and empowering young women in STEM.

Key Topics:

Career pivots from aerospace to tech sales

The power of social media for personal branding

Building trust and partnerships in technology

The importance of infrastructure in AI and cloud computing

Encouraging young women to pursue STEM careers

Chapters

00:00 Introduction to Symplicity Conversations
03:04 Alexis Bertholf's Journey into Engineering
06:08 The Shift to Technical Sales and Social Media
08:57 Building a Personal Brand Online
12:03 Work-Life Integration vs. Work-Life Balance
15:01 The Importance of Passion and Career Choices
17:50 Navigating Opportunities and Making Pivots
23:18 Navigating the Tech Landscape
27:04 Understanding Megaport's Value Proposition
32:02 Building Meaningful Partnerships
37:11 The Importance of Trust in Relationships
42:20 The Future of Technology and Infrastructure

In this episode, Erick Stewart shares his journey from manufacturing to consulting, emphasizing the importance of community, authenticity, resilience, and relationships in business and life. We discuss the importance of community, kindness, and personal growth in leadership. By fostering connections and supporting one another, we can create a more resilient and effective entrepreneurial landscape. Discover how universal principles and positive energy can transform your entrepreneurial path.

Chapters

00:00 Introduction to Leadership and Community
02:56 The Ripple Effect of Kindness
05:59 Forgiveness and Personal Growth
08:53 The Importance of Community for Entrepreneurs
14:06 Navigating Challenges in Business
17:03 Eric's Entrepreneurial Journey
23:59 Lessons Learned from Working with People
25:11 Navigating Challenges as a Business of Color
33:24 The Importance of Resilience in Entrepreneurship
41:51 Authenticity and the Power of Relationships
49:04 Defining Success and the Role of Mentorship

Key Topics:

Leadership and authenticity
Community and support networks
Resilience in entrepreneurship
The importance of relationships and energy
Personal growth and self-forgiveness