Support Worker to COO: Real Leadership in Disability Care
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Support Worker to COO: Real Leadership in Disability Care
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A proposito di questo titolo
In this episode of Sarah Knows Support Workers, I sit down with Joel Scott, who started his career as a support worker and is now a Chief Operations Officer (COO) in disability housing.
We talk honestly about what it’s really like to grow a career in the disability sector — from starting young, learning on the job, and working in group homes, to leading big teams and making big decisions.
Joel shares why being a support worker first makes you a better leader, why titles don’t matter as much as people, and how good leadership always puts the person first.
We also talk about:
Life before the NDIS and moving from institutions to homes
What real quality care looks like in everyday life
Why communication matters more than paperwork
Supporting people with complex communication
How to balance care and business
Why homes should feel like home
What good leadership in disability actually means
Why support workers are the backbone of this sector
If you’re a support worker, team leader, coordinator, or business owner in disability, this episode is full of real talk, real stories, and real lessons from the frontline.
🎙️ This is for anyone who wants to grow in disability — without losing why they started.