How can community colleges build a success coaching model that actually improves student retention?

In this episode of Learning Outcomes Leaders, Erin Anglin, Executive Director of Academic Support Services and Learning Center at East Central College, shares how starting out as a professional tutor shaped the college's retention team and success coaching model.

Backed by a $2.1 million federal Title III grant and coach caseloads of around 200 students, the model has helped lift institutional retention by 5 to 9%, despite early pushback from staff who saw early alerts as "big brother."

Questions answered in this podcast include:

• How does a success coaching model improve community college retention
• How do you win over staff who see early alert software as "big brother"?
• How can intake surveys uncover food and housing insecurity?
• How do you use data to prove the impact of student support services?
• What does it mean for a college to be student ready?

Episode timestamps:

• 00:00:53 - From Professional Tutor to Executive Director in 22 Years
• 00:06:29 - Removing the Stigma of Asking for Academic Help
• 00:10:33 - How a Success Coaching Model Increased Retention by 5 to 9%
• 00:18:56 - Why Student Support Leaders Should Remember Their Own Struggles
• 00:21:43 - Using Case Files and Intake Surveys to See the Whole Student
• 00:25:42 - Overcoming "Big Brother" Pushback on Early Alert Software
• 00:29:16 - Change Management: Proving Impact With Data
• 00:32:13 - Leading a Student Success Team as People First
• 00:34:09 - National Recognition From Achieving the Dream
• 00:36:33 - Learning From Student Feedback and Criticism
• 00:39:31 - Advice for Building a Career in Student Support
• 00:46:28 - Why Colleges Need to Be Student Ready

About Learning Outcomes Leaders

Learning Outcomes Leaders is a higher education podcast brought to you by Genio. We interview university and college leaders, researchers, and administrators pioneering modern strategies to improve the student experience.

Full Episode & Transcript: https://genio.co/resources/learning-outcomes-leaders-podcast

🔔 Subscribe for more insights on higher ed strategy, student success, and EdTech analysis.

#HigherEducation #StudentSuccess #StudentOutcomes #HigherEdLeadership #LearningOutcomesLeaders